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ELBY S1 9-SPEED 48V/11.6Ah 500W Electric Commuter Bike E01C

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$2,799.99 $5,599.98
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ELBY S1 9-SPEED 48V/11.6Ah 500W Electric Commuter Bike E01C

Your Price:
$2,799.99 $5,599.98
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ELBY S1 9-SPEED 48V/11.6Ah 500W Electric Commuter Bike

The term ‘perfect bike’ is thrown around a lot these days. Innovative style, comfort, power and versatility with nine distinct speeds to get you up and over the most challenging terrain.

Available in 5 vivid colors

 

Bike Specifications:

Component:  Specifications: Rider Benefits:
MAX CAPACITY 330 lbs (including the bike) When’s the last time you truly felt electric? Riding an Elby makes the most daunting hill feel like downhill bliss, and your everyday commute feel like a joyride. There’s also something to be said for arriving sweat-free.
RANGE Up to 80 miles on a single charge depending on terrain and assist level/throttle usage When’s the last time you truly felt electric? Riding an Elby makes the most daunting hill feel like downhill bliss, and your everyday commute feel like a joyride. There’s also something to be said for arriving sweat-free.
BATTERY Premium 48v, 555 Whr Li-Ion cell battery pack Industry leading range of 80 miles Lockable/easily removable with built in handle Charges from empty in 4 hours Comes with charger and plugs into standard 110V outlet Integrated within bike frame (award winning design) Automotive grade engineering placed at low center of gravity providing additional ride safety and stability
MOTOR 500W rear hub motor with internal rider input sensor for optimal rider experience Industry leading power, true regeneration and North American engineered. The most natural feeling power in the industry!
FRAME Step through design with oversized aluminum tubing Automotive grade engineering offering low center of gravity for a more controlled and comfortable ride. Eliminating difficulty with traditional high-cross bar frame for quick and easy on-off riding
BLUETOOTH Compatible with Android and Apple smart phones Seamless integration with your smart phone
TIRES 26" x 2.2" Continental Tires with reflective side walls for safety Premium high quality tires for worry free comfort and performance
DISPLAY 2.5" colour display Large modern digital display, well laid out/highly visible speed, battery state of charge, assist levels, regenerative mode and much more. Easy to pop on/off and exchange with smart phone
FRONT LIGHT Elby/Supernova Exclusive designed front light with accent lighting and built in USB charge port
REAR LIGHT Supernova rear light Bright LED rear light for additional visibility and safety
CHARGER 3.45 amp charger Small and light weight
CONTROLS/THROTTLE 4 levels of pedal assist and 4 levels of regeneration, throttle Natural and powerful feeling for all types of riders and terrain. True regeneration helps extend industry leading range even further
GEARING 9-Speed or Single Speed Options Your choice between single speed and nine speed (SRAM X5 components)
BRAKES Front and rear hydraulic disc brakes with 180mm brake rotors with power cut-off switch for safety High quality premium brakes for precise and quick braking, safety and performance
COLOURS Black, Blue, Orange, White and Silver Bold black, Premium Silver, Standout Orange, Classy White and Ocean Blue
SEAT HEIGHT RANGE Adjustable from 34" to 41" Easily adjustable 'one size fits most' engineering
PRODUCT WEIGHT 55 pounds Including weight of battery
PACKAGE DIMENSIONS 74" x 54" x 15" 'Hi, I'm Elby' box, shipped to your front door with white glove service available

 

Feel Electric

The Elby’s rear wheel drive is silent, strong, and precisely tuned. With it pushing you along, every pedal stroke you make is met with up to 500 watts(!) of power, making you feel like a kid again.

The Smart Bike

With Elby Bluetooth connectivity, your smart phone becomes an extension of your experience.

Power in Your palm

Control the Elby literally at your fingertips. Power the throttle and control for electric assist or regeneration levels. On-board display is also integrated with the handlebar for safe and secure cruising.

One for All

The Elby is for everybody. Literally. Elby bikes are adjustable at multiple points, meaning the same bike fits basketball superstars and horse jockeys alike.

Coast in Comfort

If you’re not comfortable, you won’t enjoy your ride. Look for Elby’s wide, reflective saddle, ergonomic grips, swept-back handlebars, and step-through frame design.

Full Stop. Full Control.

Your Elby rolls fast, which means it needs the brakes to match. We take no chances with topline Tektro hydraulic disc brakes, stopping you on a dime.

Supernova Lighting

Brighter than a thousand suns...or at least close. All Elby bikes come with standard front and rear Supernova LED lighting. Light up the night or be seen all day long, it’s no draw on the battery.

What can you expect from Elby.

  • Personal Service: Delivery and setup at your front door, or purchase and setup yourself - simple as 1,2,3!
  • 30 Day Return Guarantee: If you do not love your bike, return it within 30 days for a full refund.
  • Customer Service at Your Call: Our representatives are available to help you with any questions
  • 2-year Warranty: Quality? Of course. That’s why Elby offers a 2-year warranty
  • Full Guides and Videos: Complete instructions to help you understand your ebike (its easy!)

    Order your ELBY S1 9-SPEED today and get Free Expedited Shipping and free gifts on all ELBY Electric Bikes. Sign up today and get 6% off!

    Express Shipping is Free Today Only!

    As soon as you place your order, you'll receive an "Order Confirmation" email with details about your order.

    After we receive your order, we'll start processing it immediately. We process the majority of our customers' orders within 12 hours. We want you to receive your item(s) as soon as possible!

    After your order is processed, it usually takes between 1-3 working days for it to be shipped. You will receive a "Shipment Confirmation" email with tracking info as soon as your order is dispatched to you.

    We Ship With

    IMPORTANT: you must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to make sure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.

    How Much Does Shipping Cost?

    Shipping is FREE on all of our products! No minimums required.

    How Long Does It Take To Ship My Order?

    As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.

    How Long Would It Take To Receive My Order?

    After your order is shipped, it will take between 2-10 working days for you to receive your items depending on your location.

    How Do I Track My Shipment?

    As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.

    Which Courier Will Deliver My Order?

    We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.

    Do You Ship Internationally?

    At this moment, we only ship within the US.

    Should I Be Present To Receive My Order?

    All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.

    electricbikepros.com is committed to providing the best customer service in the electric bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

    electricbikepros.com 30-Day Satisfaction Guarantee Return Policy

    Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

    • You must notify us of your intent to return within 30 days of delivery date.
    • There is a 15% restocking fee.
    • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
    • We will refund the product price minus any applicable fees and charges.
    • Original shipping charges are non-refundable.
    • You are responsible for any return shipping charges.
    • Refunds will be applied to the same payment method used when original purchase was made.

    The Following Cannot Be Returned

    • Products which are eligible for parts under manufacturer warranty
    • Products that have had their original manufacturer packaging opened
    • Products that have been out of their original manufacturers' packaging

    It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

    If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

    All return request must be submitted in writing and sent to support@electricbikepros.com

    *Exclusions

    electricbikepros.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

    INSERT MANUFACTURER RETURN POLICIES WITH DOWNLOADABLE PDF IF AVAILABLE FROM BRAND’S WEBSITE

    Since we only work with the top electric bike brands, you'll have access to the best product support and warranty in the industry. We're proud to be partnered with top brands, we promise that our partners stand 100% behind their products!

    Every brand offers a slightly different warranty & return policy. Since we are an authorized dealer for these brands, we get to offer the same warranty & return policy to you. 

    Please check each individual brand below to see their specific warranty & return policy. If you have any questions, please feel free to contact us!

    BIG CAT:

    Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
    Return policy: last up to 7 days after you receive your e-bike.
    Restocking fee: 25%

    Click here for more detailed info! 

    REVOLVE:

    Warranty: 1 year warranty for the front fork without shock absorber, 6 months warranty on all other components.
    Return policy: last up to 14 days after you receive your e-bike.
    Restocking fee: 25%

    Click here for more detailed info! 

    EMOJO:

    Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
    Return policy: last up to 7 days after you receive your e-bike.
    Restocking fee: 20%

    Click here for more detailed info!

    Micargi:

    Warranty: 1 year on frame, 6 months on all main parts (frame, suspension, motor, controller, charger & battery).
    Return policy: All sales are final
    Restocking fee: All sales are final

    Click here for more detailed info!

    X-TREME:

    Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
    Return policy: last up to 15 days from purchase date.
    Restocking fee: 15%

    Click here for more detailed info!

    QUIETKAT:

    Warranty: Lifetime warranty on the frame and 1 year warranty on the battery, controller & motor.
    Return policy: last up to 30 days from purchase date (if there are fewer than 10 miles on the odometer).
    Restocking fee: 15%

    Click here for more detailed info!

    ECOTRIC:

    Warranty: 18 month warranty on main parts (frame, battery, motor, controller and display).
    Return policy: last up to 30 days after you receive your e-bike.
    Restocking fee: 20%

    Click here for more detailed info!

    NAKTO:

    Warranty: 1 year warranty on main parts (motor, battery, controller, throttle and PAS system).
    Return policy: last up to 14 days after you receive your e-bike.
    Restocking fee: 15%-25% (depending on e-bike condition).

    Click here for more detailed info!

    GREEN BIKE ELECTRIC MOTION:

    Warranty: 1 year warranty on main parts (frame, motor, battery, display and controller).
    Return policy: last up to 14 days from the date of your purchase.
    Restocking fee: 15%

    Click here for more detailed info!

    RAMBO BIKES:

    Warranty: Rambo bike frames are warranted against factory defects for the lifetime of the original purchaser as long as they remain the owner of the Rambo bike.
    Return policy: last up to 30 days from the date of delivery, item must be unused.
    Restocking fee: 20%

    Click here for more detailed info!

    REVI BIKES:

    Warranty: Lifetime warranty on the frame. All other component including accessories have a 1 year warranty.
    Return policy: last up to 7 days from the date of delivery.
    Restocking fee: 20%

    Click here for more detailed info!

    EWHEELS:

    Warranty: 5 years on all structural frame components & 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery) if upon examination found to be defective in material and/or workmanship.
    Return policy: last up to 3 days after you receive your e-bike.
    Restocking fee: 20%

    Click here for more detailed info!

    PRE ORDERS CAN BE REFUNDED ANYTIME BEFORE SHIPMENT

    Preorder refers to an item that is out of stock, but will be coming back in stock at a later date. Electric Bike PROS offers you the option to purchase an item that is listed on the website as a Preordered item that will ship once it is back in stock.

    Expected Shipping Date

    We estimate to our best ability on when we know our preorder items will ship. We list the target date or time frame on the product page. Please keep in mind that there are things outside of our control. This means that delays may occur. Should there be any delays to the product's availability date, you will be notified via email.

    We understand that sometimes timing is critical, so if you wish to cancel your backorder, please send your request to support@electricbikepros.com and include your order number. You may also contact our customer service department at 1-562-262-5118.

    Payment for Preorder

    When making a preorder purchase online, full payment is required for us to hold this item for you. Once the item has become available, your order will ship and be delivered. If you were to cancel your order before it ships, we will issue a full refund.

    Returns on Preorders

    Due to the nature of preorders, we understand that the delivery of your purchase will be delayed. All items that are purchased as a preorder, are subject to the brands return window from the day the item is received. We require is that the bicycle is in new condition, meaning free from any scratches or damages. To review all other details for returns, please view the "Returns and Warranty" tab or click here.

    Electric Bike PROS Price Match Guarantee

    Because we are an authorized dealer for all the brands we sell on our store, we can make sure that you are getting the best price on the market for all of our products. Our manufacturers have what's called a MAP (Minimum Advertised Price) enforcement policy which ensures that we can offer you the lowest possible price in the industry!

    If you find any other store selling the exact same item we have on our store but cheaper, then we will match that price, even if you've already purchased from us!

    All you have to do is contact us here! 

    There are exceptions where our Price Match Guarantee doesn't apply:

    - The store you found is not adhering to the manufacturer's MAP policy. Some stores try to cut corners by slashing prices below the manufacturer's MAP pricing, which is not allowed by the manufacturer. The reason it is not allowed is because the customer usually gets a horrible product or service. 

    - The store isn't an authorized dealer by the manufacturer.

    - The item must not be part of a special promotion, sale or offer.

    - Our manufacturers occasionally change the prices of some items. We change the prices to match our manufacturer's MAP policy. The Price Match Guarantee doesn't apply to orders placed on our website in the past where the item's price was higher.

    We guarantee you that you are getting the best possible price in the industry. We know that because it's illegal to offer any lower prices than our manufacturer's MAP policies ;)

    If you find a cheaper price than ours for any particular item(s), please contact us and we'll get back to you as soon as possible! If all checks out, we'll match that price for you!

    Lowest Price Guarantee

    The Lowest Price Guarantee allows you to make a claim, if within the 30-day validity period, if you see the exact same electric bike advertised on our website with a lower published retail price. We will refund you the difference up to $100 USD.

    All you have to do is contact us here!

    Lowest Price Guarantee Terms:

    You will be required to provide us your order number, and the email address you placed your order with.

    Proof of lower price: We recommend that you send us a screenshot showing the new price.

    All claims must be made by sending an email to priceclaim@electricbikepros.com.

    Our Electric Bike Pros will verify your claim within 10 business days. All claims must be made in English.

    Frequently Asked Questions

    Question: How long are your shipping times?

    Answer:  2-10 business days, If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.

    Question: How much is shipping?

    Answer: Shipping is free.

    Questions: Which courier will deliver my package?

    Answer: We work with different shipping providers to ensure you have the fastest shipping times. We ship via UPS, Fedex and USPS depending on the size of your package.

    Question: Will I have to assemble my electric bike?

    Answer: All of our e-bikes come 90% assembled and they require very little assembly. We recommend that you get the 10% remaining assembly done by a professional to ensure that your e-bike is properly assembled. It'll literally take 20-30 minutes!

    Question: Where are you located? 

    Answer: We operate out of an office/warehouse in San Francisco, California.

    Question: Where is my order coming from?

    Answer: We have warehouse locations across the USA where products ship from.

    Question: If something is out of stock can I back order or special order it? 

    Answer: Yes! Please contact us here: Contact Us

    If you have a question that isn't covered here, please feel free to cotact, contact by phone or email, or click the live chat button during normal business hours.

    Here are 5 more great reasons to buy from us:

       

    We Put Our Customers First. If it doesn't fit, it breaks, you've changed your mind or for no reason whatsoever you want to send it back to us, please let us know within your return period and we'll happily refund you every cent.

    Returns are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap!

    In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down.

    We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again.

    Ordering from Electric Bike PROS is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either.

    ELBY S1 9-SPEED 48V/11.6Ah 500W Electric Commuter Bike

    The term ‘perfect bike’ is thrown around a lot these days. Innovative style, comfort, power and versatility with nine distinct speeds to get you up and over the most challenging terrain.

    Available in 5 vivid colors

     

    Bike Specifications:

    Component:  Specifications: Rider Benefits:
    MAX CAPACITY 330 lbs (including the bike) When’s the last time you truly felt electric? Riding an Elby makes the most daunting hill feel like downhill bliss, and your everyday commute feel like a joyride. There’s also something to be said for arriving sweat-free.
    RANGE Up to 80 miles on a single charge depending on terrain and assist level/throttle usage When’s the last time you truly felt electric? Riding an Elby makes the most daunting hill feel like downhill bliss, and your everyday commute feel like a joyride. There’s also something to be said for arriving sweat-free.
    BATTERY Premium 48v, 555 Whr Li-Ion cell battery pack Industry leading range of 80 miles Lockable/easily removable with built in handle Charges from empty in 4 hours Comes with charger and plugs into standard 110V outlet Integrated within bike frame (award winning design) Automotive grade engineering placed at low center of gravity providing additional ride safety and stability
    MOTOR 500W rear hub motor with internal rider input sensor for optimal rider experience Industry leading power, true regeneration and North American engineered. The most natural feeling power in the industry!
    FRAME Step through design with oversized aluminum tubing Automotive grade engineering offering low center of gravity for a more controlled and comfortable ride. Eliminating difficulty with traditional high-cross bar frame for quick and easy on-off riding
    BLUETOOTH Compatible with Android and Apple smart phones Seamless integration with your smart phone
    TIRES 26" x 2.2" Continental Tires with reflective side walls for safety Premium high quality tires for worry free comfort and performance
    DISPLAY 2.5" colour display Large modern digital display, well laid out/highly visible speed, battery state of charge, assist levels, regenerative mode and much more. Easy to pop on/off and exchange with smart phone
    FRONT LIGHT Elby/Supernova Exclusive designed front light with accent lighting and built in USB charge port
    REAR LIGHT Supernova rear light Bright LED rear light for additional visibility and safety
    CHARGER 3.45 amp charger Small and light weight
    CONTROLS/THROTTLE 4 levels of pedal assist and 4 levels of regeneration, throttle Natural and powerful feeling for all types of riders and terrain. True regeneration helps extend industry leading range even further
    GEARING 9-Speed or Single Speed Options Your choice between single speed and nine speed (SRAM X5 components)
    BRAKES Front and rear hydraulic disc brakes with 180mm brake rotors with power cut-off switch for safety High quality premium brakes for precise and quick braking, safety and performance
    COLOURS Black, Blue, Orange, White and Silver Bold black, Premium Silver, Standout Orange, Classy White and Ocean Blue
    SEAT HEIGHT RANGE Adjustable from 34" to 41" Easily adjustable 'one size fits most' engineering
    PRODUCT WEIGHT 55 pounds Including weight of battery
    PACKAGE DIMENSIONS 74" x 54" x 15" 'Hi, I'm Elby' box, shipped to your front door with white glove service available

     

    Feel Electric

    The Elby’s rear wheel drive is silent, strong, and precisely tuned. With it pushing you along, every pedal stroke you make is met with up to 500 watts(!) of power, making you feel like a kid again.

    The Smart Bike

    With Elby Bluetooth connectivity, your smart phone becomes an extension of your experience.

    Power in Your palm

    Control the Elby literally at your fingertips. Power the throttle and control for electric assist or regeneration levels. On-board display is also integrated with the handlebar for safe and secure cruising.

    One for All

    The Elby is for everybody. Literally. Elby bikes are adjustable at multiple points, meaning the same bike fits basketball superstars and horse jockeys alike.

    Coast in Comfort

    If you’re not comfortable, you won’t enjoy your ride. Look for Elby’s wide, reflective saddle, ergonomic grips, swept-back handlebars, and step-through frame design.

    Full Stop. Full Control.

    Your Elby rolls fast, which means it needs the brakes to match. We take no chances with topline Tektro hydraulic disc brakes, stopping you on a dime.

    Supernova Lighting

    Brighter than a thousand suns...or at least close. All Elby bikes come with standard front and rear Supernova LED lighting. Light up the night or be seen all day long, it’s no draw on the battery.

    What can you expect from Elby.

    • Personal Service: Delivery and setup at your front door, or purchase and setup yourself - simple as 1,2,3!
    • 30 Day Return Guarantee: If you do not love your bike, return it within 30 days for a full refund.
    • Customer Service at Your Call: Our representatives are available to help you with any questions
    • 2-year Warranty: Quality? Of course. That’s why Elby offers a 2-year warranty
    • Full Guides and Videos: Complete instructions to help you understand your ebike (its easy!)

      Order your ELBY S1 9-SPEED today and get Free Expedited Shipping and free gifts on all ELBY Electric Bikes. Sign up today and get 6% off!

      Express Shipping is Free Today Only!

      As soon as you place your order, you'll receive an "Order Confirmation" email with details about your order.

      After we receive your order, we'll start processing it immediately. We process the majority of our customers' orders within 12 hours. We want you to receive your item(s) as soon as possible!

      After your order is processed, it usually takes between 1-3 working days for it to be shipped. You will receive a "Shipment Confirmation" email with tracking info as soon as your order is dispatched to you.

      We Ship With

      IMPORTANT: you must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to make sure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.

      How Much Does Shipping Cost?

      Shipping is FREE on all of our products! No minimums required.

      How Long Does It Take To Ship My Order?

      As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.

      How Long Would It Take To Receive My Order?

      After your order is shipped, it will take between 2-10 working days for you to receive your items depending on your location.

      How Do I Track My Shipment?

      As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.

      Which Courier Will Deliver My Order?

      We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.

      Do You Ship Internationally?

      At this moment, we only ship within the US.

      Should I Be Present To Receive My Order?

      All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.

      electricbikepros.com is committed to providing the best customer service in the electric bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

      electricbikepros.com 30-Day Satisfaction Guarantee Return Policy

      Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

      • You must notify us of your intent to return within 30 days of delivery date.
      • There is a 15% restocking fee.
      • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
      • We will refund the product price minus any applicable fees and charges.
      • Original shipping charges are non-refundable.
      • You are responsible for any return shipping charges.
      • Refunds will be applied to the same payment method used when original purchase was made.

      The Following Cannot Be Returned

      • Products which are eligible for parts under manufacturer warranty
      • Products that have had their original manufacturer packaging opened
      • Products that have been out of their original manufacturers' packaging

      It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

      If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

      All return request must be submitted in writing and sent to support@electricbikepros.com

      *Exclusions

      electricbikepros.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

      INSERT MANUFACTURER RETURN POLICIES WITH DOWNLOADABLE PDF IF AVAILABLE FROM BRAND’S WEBSITE

      Since we only work with the top electric bike brands, you'll have access to the best product support and warranty in the industry. We're proud to be partnered with top brands, we promise that our partners stand 100% behind their products!

      Every brand offers a slightly different warranty & return policy. Since we are an authorized dealer for these brands, we get to offer the same warranty & return policy to you. 

      Please check each individual brand below to see their specific warranty & return policy. If you have any questions, please feel free to contact us!

      BIG CAT:

      Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
      Return policy: last up to 7 days after you receive your e-bike.
      Restocking fee: 25%

      Click here for more detailed info! 

      REVOLVE:

      Warranty: 1 year warranty for the front fork without shock absorber, 6 months warranty on all other components.
      Return policy: last up to 14 days after you receive your e-bike.
      Restocking fee: 25%

      Click here for more detailed info! 

      EMOJO:

      Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
      Return policy: last up to 7 days after you receive your e-bike.
      Restocking fee: 20%

      Click here for more detailed info!

      Micargi:

      Warranty: 1 year on frame, 6 months on all main parts (frame, suspension, motor, controller, charger & battery).
      Return policy: All sales are final
      Restocking fee: All sales are final

      Click here for more detailed info!

      X-TREME:

      Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
      Return policy: last up to 15 days from purchase date.
      Restocking fee: 15%

      Click here for more detailed info!

      QUIETKAT:

      Warranty: Lifetime warranty on the frame and 1 year warranty on the battery, controller & motor.
      Return policy: last up to 30 days from purchase date (if there are fewer than 10 miles on the odometer).
      Restocking fee: 15%

      Click here for more detailed info!

      ECOTRIC:

      Warranty: 18 month warranty on main parts (frame, battery, motor, controller and display).
      Return policy: last up to 30 days after you receive your e-bike.
      Restocking fee: 20%

      Click here for more detailed info!

      NAKTO:

      Warranty: 1 year warranty on main parts (motor, battery, controller, throttle and PAS system).
      Return policy: last up to 14 days after you receive your e-bike.
      Restocking fee: 15%-25% (depending on e-bike condition).

      Click here for more detailed info!

      GREEN BIKE ELECTRIC MOTION:

      Warranty: 1 year warranty on main parts (frame, motor, battery, display and controller).
      Return policy: last up to 14 days from the date of your purchase.
      Restocking fee: 15%

      Click here for more detailed info!

      RAMBO BIKES:

      Warranty: Rambo bike frames are warranted against factory defects for the lifetime of the original purchaser as long as they remain the owner of the Rambo bike.
      Return policy: last up to 30 days from the date of delivery, item must be unused.
      Restocking fee: 20%

      Click here for more detailed info!

      REVI BIKES:

      Warranty: Lifetime warranty on the frame. All other component including accessories have a 1 year warranty.
      Return policy: last up to 7 days from the date of delivery.
      Restocking fee: 20%

      Click here for more detailed info!

      EWHEELS:

      Warranty: 5 years on all structural frame components & 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery) if upon examination found to be defective in material and/or workmanship.
      Return policy: last up to 3 days after you receive your e-bike.
      Restocking fee: 20%

      Click here for more detailed info!

      PRE ORDERS CAN BE REFUNDED ANYTIME BEFORE SHIPMENT

      Preorder refers to an item that is out of stock, but will be coming back in stock at a later date. Electric Bike PROS offers you the option to purchase an item that is listed on the website as a Preordered item that will ship once it is back in stock.

      Expected Shipping Date

      We estimate to our best ability on when we know our preorder items will ship. We list the target date or time frame on the product page. Please keep in mind that there are things outside of our control. This means that delays may occur. Should there be any delays to the product's availability date, you will be notified via email.

      We understand that sometimes timing is critical, so if you wish to cancel your backorder, please send your request to support@electricbikepros.com and include your order number. You may also contact our customer service department at 1-562-262-5118.

      Payment for Preorder

      When making a preorder purchase online, full payment is required for us to hold this item for you. Once the item has become available, your order will ship and be delivered. If you were to cancel your order before it ships, we will issue a full refund.

      Returns on Preorders

      Due to the nature of preorders, we understand that the delivery of your purchase will be delayed. All items that are purchased as a preorder, are subject to the brands return window from the day the item is received. We require is that the bicycle is in new condition, meaning free from any scratches or damages. To review all other details for returns, please view the "Returns and Warranty" tab or click here.

      Electric Bike PROS Price Match Guarantee

      Because we are an authorized dealer for all the brands we sell on our store, we can make sure that you are getting the best price on the market for all of our products. Our manufacturers have what's called a MAP (Minimum Advertised Price) enforcement policy which ensures that we can offer you the lowest possible price in the industry!

      If you find any other store selling the exact same item we have on our store but cheaper, then we will match that price, even if you've already purchased from us!

      All you have to do is contact us here! 

      There are exceptions where our Price Match Guarantee doesn't apply:

      - The store you found is not adhering to the manufacturer's MAP policy. Some stores try to cut corners by slashing prices below the manufacturer's MAP pricing, which is not allowed by the manufacturer. The reason it is not allowed is because the customer usually gets a horrible product or service. 

      - The store isn't an authorized dealer by the manufacturer.

      - The item must not be part of a special promotion, sale or offer.

      - Our manufacturers occasionally change the prices of some items. We change the prices to match our manufacturer's MAP policy. The Price Match Guarantee doesn't apply to orders placed on our website in the past where the item's price was higher.

      We guarantee you that you are getting the best possible price in the industry. We know that because it's illegal to offer any lower prices than our manufacturer's MAP policies ;)

      If you find a cheaper price than ours for any particular item(s), please contact us and we'll get back to you as soon as possible! If all checks out, we'll match that price for you!

      Lowest Price Guarantee

      The Lowest Price Guarantee allows you to make a claim, if within the 30-day validity period, if you see the exact same electric bike advertised on our website with a lower published retail price. We will refund you the difference up to $100 USD.

      All you have to do is contact us here!

      Lowest Price Guarantee Terms:

      You will be required to provide us your order number, and the email address you placed your order with.

      Proof of lower price: We recommend that you send us a screenshot showing the new price.

      All claims must be made by sending an email to priceclaim@electricbikepros.com.

      Our Electric Bike Pros will verify your claim within 10 business days. All claims must be made in English.

      Frequently Asked Questions

      Question: How long are your shipping times?

      Answer:  2-10 business days, If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.

      Question: How much is shipping?

      Answer: Shipping is free.

      Questions: Which courier will deliver my package?

      Answer: We work with different shipping providers to ensure you have the fastest shipping times. We ship via UPS, Fedex and USPS depending on the size of your package.

      Question: Will I have to assemble my electric bike?

      Answer: All of our e-bikes come 90% assembled and they require very little assembly. We recommend that you get the 10% remaining assembly done by a professional to ensure that your e-bike is properly assembled. It'll literally take 20-30 minutes!

      Question: Where are you located? 

      Answer: We operate out of an office/warehouse in San Francisco, California.

      Question: Where is my order coming from?

      Answer: We have warehouse locations across the USA where products ship from.

      Question: If something is out of stock can I back order or special order it? 

      Answer: Yes! Please contact us here: Contact Us

      If you have a question that isn't covered here, please feel free to cotact, contact by phone or email, or click the live chat button during normal business hours.

      Here are 5 more great reasons to buy from us:

         

      We Put Our Customers First. If it doesn't fit, it breaks, you've changed your mind or for no reason whatsoever you want to send it back to us, please let us know within your return period and we'll happily refund you every cent.

      Returns are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap!

      In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down.

      We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again.

      Ordering from Electric Bike PROS is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either.

      ELBY S1 9-SPEED 48V/11.6Ah 500W Electric Commuter Bike E01C

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