Cyrusher XF800 750W Full Suspension Fat E-Bike
.. Viewing this Product
It turns heads.
A beautiful design, original painting, stickers, and colors make it stand on its own. The fat tires just add to the effect, it gets people's attention.
But It not only looks great, but it also rides smooth, and for its lower price compared to similar models, the XF800 is an excellent value dollar for dollar to consider on your list if you are shopping for a 1500 watt e-bike.
SMART
The controller’s computer gives you all the information you need with the pressing of 3 buttons.
Totally programmable, together with the mechanical pedaling system allows you a whopping total combination of up to 70 marching modes!
POWERFUL
Ready, go! Its max output 1500 watts powerful BAFANG motor allows you to run more than a 15miles to 31miles per hour speed ever expected, and on assisted mode, cruise around with little to no effort.
Go and start putting miles, an e-bike to enjoy for a very long time.
SAFE
Stop easily at the power of your fingertips, literally! break handlers on the front to control both front and back brakes. Hydraulic grip levers break with a motor cutoff switch will stop you at any time.
Ride safe, strong brakes for a strong motor.
- Pedaling. It pedals really easy even with no power despite the extra weight of being an e-bike.
- Design. Strong duty frame, quality components, easy to use.
- Adjustable. Everything is easily adjustable, regardless of riding style or size you can make the XF800 tailored to your specific needs.
- Gear shifting. Gear shifting and gearing system by Shimano are smooth and simple.
- 90% Pre-assembled. Finishing putting it together is simple and only takes a few minutes.
- All-Terrain. The FX800’s 4” tires move through snow, mud, ice, sand, and any surface with ease.
- Noise reduction. The BAFANG motor is whisper-quiet, perfect to hit the trails, and get out in nature.
POWERFUL BAFANG MOTOR
Powerful, high-performing, lightweight, quiet, fast, hill-climbing, well-engineered.
It feels just like a normal bike when pedaling since it can completely freewheel. You can always use the throttle in order to engage the motor if you want to take a break from pedaling!
SERIOUSLY POWERFUL! Technically speaking it is only for off-road and private property use. BAFANG motors meet the power needs and wants of the majority of riders. It is your responsibility as the rider to follow applicable local and federal traffic and ebike laws. Consider yourselves forewarned.
Electrical System
|
|
| Battery Voltage | 48V |
| Battery Capacity | 13AH |
| Cells | LG/Samsung 65 Cell 18650 cylindrical cells; 30 Amps high-performance blade type discharge fuse; Waterproof grade: IP65; |
| Battery Watt-Hours | 624 Watts / 816Watts |
| Battery Pack Weight | 3.7Kg/8.1 lbs |
| Charger | 54.6V, DC 2.0 Amp smart charger; Operates on both 110V - 240V AC power outlets; |
| Motor Power(Nominal/Rated) | 750 Watt geared 12T hub motor Bafang |
| Motor Power(Peak) | 1500 Watts Bafang |
| Motor Toruqe | 80 N.m |
| Motor Hills Climbing Gradient | ≤ 30° |
| Motor OperationTemperature | -20-45 ℃ |
| Controller | 48V 750Watts; Maxoutput 25 +/-Amp; 12 Fet; |
| Throttle | STARS UNION half-twist throttle 158-200mm*1300mm |
| Pedal Sensor | Cadence 12 magnet pedal sensors |
| Display /Bike Computer | Advanced 3.7" LCD with a charge indicator, speedometer, odometer, trip odometer, pedal assist level, wattmeter, and more |
| Recharge Time | 4-6 Hours |
| Charging Cycle | 800 Times |
| Lights | Headlamp - 2,00 Lumen |
| Wiring | Water-resistant connectors and wiring harness |
| USB Ports | 5V, 0.5 Amp |
Mechanical Components |
|
| Frame | 18" 6061 aluminum Suspension Frame |
| Rims | Double Layers, 40*36H |
| Freewheel | Shimano 7-speed freewheel, 14-28T |
| Tires | Chaoyang 26X4.0 puncture-resistant liner |
| Spokes | 12-gauge stainless steel, black |
| Front Hub/Quick Release | 135 mm hub width, 9/10 mm quick release |
| Handlebar | Custom formed aluminum, 65 mm wide, 4" rise |
| Grips | STARS UNION 158 Ergonomic |
| Headset | Semi-integrated, 1-1/8" drop steerer tube |
| Stem | 110 mm +/-7, 31.8mm |
| Front Fork | Coil suspension & hydraulic lockout and preload adjustment; 90 mm travel; 35 mm deformation; |
| Rear Suspension/Shock | 165*l000 lbs spring-loaded HLTSHOCK rear suspension; 20 mm deformation; 24*68mm 33*82mm; |
| Crank Set | MPF-211 A 3/32*42T*170 mm ProWheel pioneer forged alloy, dual-sided aluminum bashguard |
| Chain | KMC Z7 |
| Pedals | Wellgo B087 CrMo axle, forged aluminum platform with reflectors, standard 9/16" x 20 TPI threading |
| Brake Levers | STARS UNION/Zoom 158 Hydraulic grip levers with motor cutoff switch |
| Brake Calipers | STARS UNION 158 |
| Brake Pad | Sintered metal |
| Brake Rotors | 203 /180 mm front and rear |
| Shifter/Shift Lever | Shimano SL-TX50-7R thumb shifter, 7-speed |
| Derailleur | Shimano Tourney PD-TY300, 7-speed |
| Seatpost | CELT sport, 350 mm * 30.4 mm |
| Seatpost Clamp | ZTTO ZT68 34.9mm quick release |
| Saddle | Cyrusher sport cushion seat |
| Rack | Optional |
| Fenders | Optional |
| Kickstand | Heavy-duty aluminum with wide plastic foot |
Other Information |
|
| Bike Net Weight | 28Kgs/62lbs without battery | 32Kgs/70lbs with battery |
| Weight Capacity | 150Kgs | 330lbs |
| Packing Size and Weight | 150*30*80mm 34Kgs | 59*12*32" 75lbs |
| Display Size | 193*105*65mm/76*42*26inch; Recommended Rider Heights 163cm-190cm| 5'4" - 6'2"; Frame Size 18" |
| Assembly Tools | Included |
| User Manual | Included |
| LCD Display | Battery Life; Pedal Assist Level; Odometer; Speedometer; Wattmeter; Temperature; Erro codes; |
| Control Unit | ①: Press and hold 3 seconds to turn on / turn off bike computer; ▲: Press and hold 3 seconds to turn on/ turn off front light; ▲: Press 1 time to increase PAS level and throttle level; ▼: Press 3 and hold seconds to turn on /turn off cruise control; ▼: Press 1 time to decrease PAS level and throttle level; |
Express Shipping is Free Today Only!
As soon as you place your order, you'll receive an "Order Confirmation" email with details about your order.
After we receive your order, we'll start processing it immediately. We process the majority of our customers' orders within 12 hours. We want you to receive your item(s) as soon as possible!
After your order is processed, it usually takes between 1-3 working days for it to be shipped. You will receive a "Shipment Confirmation" email with tracking info as soon as your order is dispatched to you.
We Ship With
IMPORTANT: you must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to make sure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.
How Much Does Shipping Cost?
Shipping is FREE on all of our products! No minimums required.
How Long Does It Take To Ship My Order?
As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.
How Long Would It Take To Receive My Order?
After your order is shipped, it will take between 2-10 working days for you to receive your items depending on your location.
How Do I Track My Shipment?
As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.
Which Courier Will Deliver My Order?
We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.
Do You Ship Internationally?
At this moment, we only ship within the US.
Should I Be Present To Receive My Order?
All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.
electricbikepros.com is committed to providing the best customer service in the electric bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
electricbikepros.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@electricbikepros.com
*Exclusions
electricbikepros.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
INSERT MANUFACTURER RETURN POLICIES WITH DOWNLOADABLE PDF IF AVAILABLE FROM BRAND’S WEBSITE
Since we only work with the top electric bike brands, you'll have access to the best product support and warranty in the industry. We're proud to be partnered with top brands, we promise that our partners stand 100% behind their products!
Every brand offers a slightly different warranty & return policy. Since we are an authorized dealer for these brands, we get to offer the same warranty & return policy to you.
Please check each individual brand below to see their specific warranty & return policy. If you have any questions, please feel free to contact us!
BIG CAT:
Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!
REVOLVE:
Warranty: 1 year warranty for the front fork without shock absorber, 6 months warranty on all other components.
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!
EMOJO:
Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: 20%
Click here for more detailed info!
Micargi:
Warranty: 1 year on frame, 6 months on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: All sales are final
Restocking fee: All sales are final
Click here for more detailed info!
X-TREME:
Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 15 days from purchase date.
Restocking fee: 15%
Click here for more detailed info!
QUIETKAT:
Warranty: Lifetime warranty on the frame and 1 year warranty on the battery, controller & motor.
Return policy: last up to 30 days from purchase date (if there are fewer than 10 miles on the odometer).
Restocking fee: 15%
Click here for more detailed info!
ECOTRIC:
Warranty: 18 month warranty on main parts (frame, battery, motor, controller and display).
Return policy: last up to 30 days after you receive your e-bike.
Restocking fee: 20%
Click here for more detailed info!
NAKTO:
Warranty: 1 year warranty on main parts (motor, battery, controller, throttle and PAS system).
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 15%-25% (depending on e-bike condition).
Click here for more detailed info!
GREEN BIKE ELECTRIC MOTION:
Warranty: 1 year warranty on main parts (frame, motor, battery, display and controller).
Return policy: last up to 14 days from the date of your purchase.
Restocking fee: 15%
Click here for more detailed info!
RAMBO BIKES:
Warranty: Rambo bike frames are warranted against factory defects for the lifetime of the original purchaser as long as they remain the owner of the Rambo bike.
Return policy: last up to 30 days from the date of delivery, item must be unused.
Restocking fee: 20%
Click here for more detailed info!
REVI BIKES:
Warranty: Lifetime warranty on the frame. All other component including accessories have a 1 year warranty.
Return policy: last up to 7 days from the date of delivery.
Restocking fee: 20%
Click here for more detailed info!
EWHEELS:
Warranty: 5 years on all structural frame components & 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery) if upon examination found to be defective in material and/or workmanship.
Return policy: last up to 3 days after you receive your e-bike.
Restocking fee: 20%
Click here for more detailed info!
PRE ORDERS CAN BE REFUNDED ANYTIME BEFORE SHIPMENT
Preorder refers to an item that is out of stock, but will be coming back in stock at a later date. Electric Bike PROS offers you the option to purchase an item that is listed on the website as a Preordered item that will ship once it is back in stock.
Expected Shipping Date
We estimate to our best ability on when we know our preorder items will ship. We list the target date or time frame on the product page. Please keep in mind that there are things outside of our control. This means that delays may occur. Should there be any delays to the product's availability date, you will be notified via email.
We understand that sometimes timing is critical, so if you wish to cancel your backorder, please send your request to support@electricbikepros.com and include your order number. You may also contact our customer service department at 1-562-262-5118.
Payment for Preorder
When making a preorder purchase online, full payment is required for us to hold this item for you. Once the item has become available, your order will ship and be delivered. If you were to cancel your order before it ships, we will issue a full refund.
Returns on Preorders
Due to the nature of preorders, we understand that the delivery of your purchase will be delayed. All items that are purchased as a preorder, are subject to the brands return window from the day the item is received. We require is that the bicycle is in new condition, meaning free from any scratches or damages. To review all other details for returns, please view the "Returns and Warranty" tab or click here.
Electric Bike PROS Price Match Guarantee
Because we are an authorized dealer for all the brands we sell on our store, we can make sure that you are getting the best price on the market for all of our products. Our manufacturers have what's called a MAP (Minimum Advertised Price) enforcement policy which ensures that we can offer you the lowest possible price in the industry!
If you find any other store selling the exact same item we have on our store but cheaper, then we will match that price, even if you've already purchased from us!
All you have to do is contact us here!
There are exceptions where our Price Match Guarantee doesn't apply:
- The store you found is not adhering to the manufacturer's MAP policy. Some stores try to cut corners by slashing prices below the manufacturer's MAP pricing, which is not allowed by the manufacturer. The reason it is not allowed is because the customer usually gets a horrible product or service.
- The store isn't an authorized dealer by the manufacturer.
- The item must not be part of a special promotion, sale or offer.
- Our manufacturers occasionally change the prices of some items. We change the prices to match our manufacturer's MAP policy. The Price Match Guarantee doesn't apply to orders placed on our website in the past where the item's price was higher.
We guarantee you that you are getting the best possible price in the industry. We know that because it's illegal to offer any lower prices than our manufacturer's MAP policies ;)
If you find a cheaper price than ours for any particular item(s), please contact us and we'll get back to you as soon as possible! If all checks out, we'll match that price for you!
Lowest Price Guarantee
The Lowest Price Guarantee allows you to make a claim, if within the 30-day validity period, if you see the exact same electric bike advertised on our website with a lower published retail price. We will refund you the difference up to $100 USD.
All you have to do is contact us here!
Lowest Price Guarantee Terms:
You will be required to provide us your order number, and the email address you placed your order with.
Proof of lower price: We recommend that you send us a screenshot showing the new price.
All claims must be made by sending an email to priceclaim@electricbikepros.com.
Our Electric Bike Pros will verify your claim within 10 business days. All claims must be made in English.
Frequently Asked Questions
Question: How long are your shipping times?
Answer: 2-10 business days, If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
Question: How much is shipping?
Answer: Shipping is free.
Questions: Which courier will deliver my package?
Answer: We work with different shipping providers to ensure you have the fastest shipping times. We ship via UPS, Fedex and USPS depending on the size of your package.
Question: Will I have to assemble my electric bike?
Answer: All of our e-bikes come 90% assembled and they require very little assembly. We recommend that you get the 10% remaining assembly done by a professional to ensure that your e-bike is properly assembled. It'll literally take 20-30 minutes!
Question: Where are you located?
Answer: We operate out of an office/warehouse in San Francisco, California.
Question: Where is my order coming from?
Answer: We have warehouse locations across the USA where products ship from.
Question: If something is out of stock can I back order or special order it?
Answer: Yes! Please contact us here: Contact Us
If you have a question that isn't covered here, please feel free to cotact, contact by phone or email, or click the live chat button during normal business hours.
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We Put Our Customers First. If it doesn't fit, it breaks, you've changed your mind or for no reason whatsoever you want to send it back to us, please let us know within your return period and we'll happily refund you every cent. |
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Returns are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap! |
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In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down. |
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We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again. |
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Ordering from Electric Bike PROS is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either. |
It turns heads.
A beautiful design, original painting, stickers, and colors make it stand on its own. The fat tires just add to the effect, it gets people's attention.
But It not only looks great, but it also rides smooth, and for its lower price compared to similar models, the XF800 is an excellent value dollar for dollar to consider on your list if you are shopping for a 1500 watt e-bike.
SMART
The controller’s computer gives you all the information you need with the pressing of 3 buttons.
Totally programmable, together with the mechanical pedaling system allows you a whopping total combination of up to 70 marching modes!
POWERFUL
Ready, go! Its max output 1500 watts powerful BAFANG motor allows you to run more than a 15miles to 31miles per hour speed ever expected, and on assisted mode, cruise around with little to no effort.
Go and start putting miles, an e-bike to enjoy for a very long time.
SAFE
Stop easily at the power of your fingertips, literally! break handlers on the front to control both front and back brakes. Hydraulic grip levers break with a motor cutoff switch will stop you at any time.
Ride safe, strong brakes for a strong motor.
- Pedaling. It pedals really easy even with no power despite the extra weight of being an e-bike.
- Design. Strong duty frame, quality components, easy to use.
- Adjustable. Everything is easily adjustable, regardless of riding style or size you can make the XF800 tailored to your specific needs.
- Gear shifting. Gear shifting and gearing system by Shimano are smooth and simple.
- 90% Pre-assembled. Finishing putting it together is simple and only takes a few minutes.
- All-Terrain. The FX800’s 4” tires move through snow, mud, ice, sand, and any surface with ease.
- Noise reduction. The BAFANG motor is whisper-quiet, perfect to hit the trails, and get out in nature.
POWERFUL BAFANG MOTOR
Powerful, high-performing, lightweight, quiet, fast, hill-climbing, well-engineered.
It feels just like a normal bike when pedaling since it can completely freewheel. You can always use the throttle in order to engage the motor if you want to take a break from pedaling!
SERIOUSLY POWERFUL! Technically speaking it is only for off-road and private property use. BAFANG motors meet the power needs and wants of the majority of riders. It is your responsibility as the rider to follow applicable local and federal traffic and ebike laws. Consider yourselves forewarned.
Electrical System
|
|
| Battery Voltage | 48V |
| Battery Capacity | 13AH |
| Cells | LG/Samsung 65 Cell 18650 cylindrical cells; 30 Amps high-performance blade type discharge fuse; Waterproof grade: IP65; |
| Battery Watt-Hours | 624 Watts / 816Watts |
| Battery Pack Weight | 3.7Kg/8.1 lbs |
| Charger | 54.6V, DC 2.0 Amp smart charger; Operates on both 110V - 240V AC power outlets; |
| Motor Power(Nominal/Rated) | 750 Watt geared 12T hub motor Bafang |
| Motor Power(Peak) | 1500 Watts Bafang |
| Motor Toruqe | 80 N.m |
| Motor Hills Climbing Gradient | ≤ 30° |
| Motor OperationTemperature | -20-45 ℃ |
| Controller | 48V 750Watts; Maxoutput 25 +/-Amp; 12 Fet; |
| Throttle | STARS UNION half-twist throttle 158-200mm*1300mm |
| Pedal Sensor | Cadence 12 magnet pedal sensors |
| Display /Bike Computer | Advanced 3.7" LCD with a charge indicator, speedometer, odometer, trip odometer, pedal assist level, wattmeter, and more |
| Recharge Time | 4-6 Hours |
| Charging Cycle | 800 Times |
| Lights | Headlamp - 2,00 Lumen |
| Wiring | Water-resistant connectors and wiring harness |
| USB Ports | 5V, 0.5 Amp |
Mechanical Components |
|
| Frame | 18" 6061 aluminum Suspension Frame |
| Rims | Double Layers, 40*36H |
| Freewheel | Shimano 7-speed freewheel, 14-28T |
| Tires | Chaoyang 26X4.0 puncture-resistant liner |
| Spokes | 12-gauge stainless steel, black |
| Front Hub/Quick Release | 135 mm hub width, 9/10 mm quick release |
| Handlebar | Custom formed aluminum, 65 mm wide, 4" rise |
| Grips | STARS UNION 158 Ergonomic |
| Headset | Semi-integrated, 1-1/8" drop steerer tube |
| Stem | 110 mm +/-7, 31.8mm |
| Front Fork | Coil suspension & hydraulic lockout and preload adjustment; 90 mm travel; 35 mm deformation; |
| Rear Suspension/Shock | 165*l000 lbs spring-loaded HLTSHOCK rear suspension; 20 mm deformation; 24*68mm 33*82mm; |
| Crank Set | MPF-211 A 3/32*42T*170 mm ProWheel pioneer forged alloy, dual-sided aluminum bashguard |
| Chain | KMC Z7 |
| Pedals | Wellgo B087 CrMo axle, forged aluminum platform with reflectors, standard 9/16" x 20 TPI threading |
| Brake Levers | STARS UNION/Zoom 158 Hydraulic grip levers with motor cutoff switch |
| Brake Calipers | STARS UNION 158 |
| Brake Pad | Sintered metal |
| Brake Rotors | 203 /180 mm front and rear |
| Shifter/Shift Lever | Shimano SL-TX50-7R thumb shifter, 7-speed |
| Derailleur | Shimano Tourney PD-TY300, 7-speed |
| Seatpost | CELT sport, 350 mm * 30.4 mm |
| Seatpost Clamp | ZTTO ZT68 34.9mm quick release |
| Saddle | Cyrusher sport cushion seat |
| Rack | Optional |
| Fenders | Optional |
| Kickstand | Heavy-duty aluminum with wide plastic foot |
Other Information |
|
| Bike Net Weight | 28Kgs/62lbs without battery | 32Kgs/70lbs with battery |
| Weight Capacity | 150Kgs | 330lbs |
| Packing Size and Weight | 150*30*80mm 34Kgs | 59*12*32" 75lbs |
| Display Size | 193*105*65mm/76*42*26inch; Recommended Rider Heights 163cm-190cm| 5'4" - 6'2"; Frame Size 18" |
| Assembly Tools | Included |
| User Manual | Included |
| LCD Display | Battery Life; Pedal Assist Level; Odometer; Speedometer; Wattmeter; Temperature; Erro codes; |
| Control Unit | ①: Press and hold 3 seconds to turn on / turn off bike computer; ▲: Press and hold 3 seconds to turn on/ turn off front light; ▲: Press 1 time to increase PAS level and throttle level; ▼: Press 3 and hold seconds to turn on /turn off cruise control; ▼: Press 1 time to decrease PAS level and throttle level; |
Express Shipping is Free Today Only!
As soon as you place your order, you'll receive an "Order Confirmation" email with details about your order.
After we receive your order, we'll start processing it immediately. We process the majority of our customers' orders within 12 hours. We want you to receive your item(s) as soon as possible!
After your order is processed, it usually takes between 1-3 working days for it to be shipped. You will receive a "Shipment Confirmation" email with tracking info as soon as your order is dispatched to you.
We Ship With
IMPORTANT: you must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to make sure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.
How Much Does Shipping Cost?
Shipping is FREE on all of our products! No minimums required.
How Long Does It Take To Ship My Order?
As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.
How Long Would It Take To Receive My Order?
After your order is shipped, it will take between 2-10 working days for you to receive your items depending on your location.
How Do I Track My Shipment?
As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.
Which Courier Will Deliver My Order?
We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.
Do You Ship Internationally?
At this moment, we only ship within the US.
Should I Be Present To Receive My Order?
All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.
electricbikepros.com is committed to providing the best customer service in the electric bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
electricbikepros.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@electricbikepros.com
*Exclusions
electricbikepros.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
INSERT MANUFACTURER RETURN POLICIES WITH DOWNLOADABLE PDF IF AVAILABLE FROM BRAND’S WEBSITE
Since we only work with the top electric bike brands, you'll have access to the best product support and warranty in the industry. We're proud to be partnered with top brands, we promise that our partners stand 100% behind their products!
Every brand offers a slightly different warranty & return policy. Since we are an authorized dealer for these brands, we get to offer the same warranty & return policy to you.
Please check each individual brand below to see their specific warranty & return policy. If you have any questions, please feel free to contact us!
BIG CAT:
Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!
REVOLVE:
Warranty: 1 year warranty for the front fork without shock absorber, 6 months warranty on all other components.
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!
EMOJO:
Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: 20%
Click here for more detailed info!
Micargi:
Warranty: 1 year on frame, 6 months on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: All sales are final
Restocking fee: All sales are final
Click here for more detailed info!
X-TREME:
Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 15 days from purchase date.
Restocking fee: 15%
Click here for more detailed info!
QUIETKAT:
Warranty: Lifetime warranty on the frame and 1 year warranty on the battery, controller & motor.
Return policy: last up to 30 days from purchase date (if there are fewer than 10 miles on the odometer).
Restocking fee: 15%
Click here for more detailed info!
ECOTRIC:
Warranty: 18 month warranty on main parts (frame, battery, motor, controller and display).
Return policy: last up to 30 days after you receive your e-bike.
Restocking fee: 20%
Click here for more detailed info!
NAKTO:
Warranty: 1 year warranty on main parts (motor, battery, controller, throttle and PAS system).
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 15%-25% (depending on e-bike condition).
Click here for more detailed info!
GREEN BIKE ELECTRIC MOTION:
Warranty: 1 year warranty on main parts (frame, motor, battery, display and controller).
Return policy: last up to 14 days from the date of your purchase.
Restocking fee: 15%
Click here for more detailed info!
RAMBO BIKES:
Warranty: Rambo bike frames are warranted against factory defects for the lifetime of the original purchaser as long as they remain the owner of the Rambo bike.
Return policy: last up to 30 days from the date of delivery, item must be unused.
Restocking fee: 20%
Click here for more detailed info!
REVI BIKES:
Warranty: Lifetime warranty on the frame. All other component including accessories have a 1 year warranty.
Return policy: last up to 7 days from the date of delivery.
Restocking fee: 20%
Click here for more detailed info!
EWHEELS:
Warranty: 5 years on all structural frame components & 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery) if upon examination found to be defective in material and/or workmanship.
Return policy: last up to 3 days after you receive your e-bike.
Restocking fee: 20%
Click here for more detailed info!
PRE ORDERS CAN BE REFUNDED ANYTIME BEFORE SHIPMENT
Preorder refers to an item that is out of stock, but will be coming back in stock at a later date. Electric Bike PROS offers you the option to purchase an item that is listed on the website as a Preordered item that will ship once it is back in stock.
Expected Shipping Date
We estimate to our best ability on when we know our preorder items will ship. We list the target date or time frame on the product page. Please keep in mind that there are things outside of our control. This means that delays may occur. Should there be any delays to the product's availability date, you will be notified via email.
We understand that sometimes timing is critical, so if you wish to cancel your backorder, please send your request to support@electricbikepros.com and include your order number. You may also contact our customer service department at 1-562-262-5118.
Payment for Preorder
When making a preorder purchase online, full payment is required for us to hold this item for you. Once the item has become available, your order will ship and be delivered. If you were to cancel your order before it ships, we will issue a full refund.
Returns on Preorders
Due to the nature of preorders, we understand that the delivery of your purchase will be delayed. All items that are purchased as a preorder, are subject to the brands return window from the day the item is received. We require is that the bicycle is in new condition, meaning free from any scratches or damages. To review all other details for returns, please view the "Returns and Warranty" tab or click here.
Electric Bike PROS Price Match Guarantee
Because we are an authorized dealer for all the brands we sell on our store, we can make sure that you are getting the best price on the market for all of our products. Our manufacturers have what's called a MAP (Minimum Advertised Price) enforcement policy which ensures that we can offer you the lowest possible price in the industry!
If you find any other store selling the exact same item we have on our store but cheaper, then we will match that price, even if you've already purchased from us!
All you have to do is contact us here!
There are exceptions where our Price Match Guarantee doesn't apply:
- The store you found is not adhering to the manufacturer's MAP policy. Some stores try to cut corners by slashing prices below the manufacturer's MAP pricing, which is not allowed by the manufacturer. The reason it is not allowed is because the customer usually gets a horrible product or service.
- The store isn't an authorized dealer by the manufacturer.
- The item must not be part of a special promotion, sale or offer.
- Our manufacturers occasionally change the prices of some items. We change the prices to match our manufacturer's MAP policy. The Price Match Guarantee doesn't apply to orders placed on our website in the past where the item's price was higher.
We guarantee you that you are getting the best possible price in the industry. We know that because it's illegal to offer any lower prices than our manufacturer's MAP policies ;)
If you find a cheaper price than ours for any particular item(s), please contact us and we'll get back to you as soon as possible! If all checks out, we'll match that price for you!
Lowest Price Guarantee
The Lowest Price Guarantee allows you to make a claim, if within the 30-day validity period, if you see the exact same electric bike advertised on our website with a lower published retail price. We will refund you the difference up to $100 USD.
All you have to do is contact us here!
Lowest Price Guarantee Terms:
You will be required to provide us your order number, and the email address you placed your order with.
Proof of lower price: We recommend that you send us a screenshot showing the new price.
All claims must be made by sending an email to priceclaim@electricbikepros.com.
Our Electric Bike Pros will verify your claim within 10 business days. All claims must be made in English.
Frequently Asked Questions
Question: How long are your shipping times?
Answer: 2-10 business days, If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
Question: How much is shipping?
Answer: Shipping is free.
Questions: Which courier will deliver my package?
Answer: We work with different shipping providers to ensure you have the fastest shipping times. We ship via UPS, Fedex and USPS depending on the size of your package.
Question: Will I have to assemble my electric bike?
Answer: All of our e-bikes come 90% assembled and they require very little assembly. We recommend that you get the 10% remaining assembly done by a professional to ensure that your e-bike is properly assembled. It'll literally take 20-30 minutes!
Question: Where are you located?
Answer: We operate out of an office/warehouse in San Francisco, California.
Question: Where is my order coming from?
Answer: We have warehouse locations across the USA where products ship from.
Question: If something is out of stock can I back order or special order it?
Answer: Yes! Please contact us here: Contact Us
If you have a question that isn't covered here, please feel free to cotact, contact by phone or email, or click the live chat button during normal business hours.
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We Put Our Customers First. If it doesn't fit, it breaks, you've changed your mind or for no reason whatsoever you want to send it back to us, please let us know within your return period and we'll happily refund you every cent. |
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Returns are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap! |
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In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down. |
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We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again. |
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Ordering from Electric Bike PROS is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either. |
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