Express Shipping is Free Today Only!

As soon as you place your order, you'll receive an "Order Confirmation" email with details about your order.

After we receive your order, we'll start processing it immediately. We process the majority of our customers' orders within 12 hours. We want you to receive your item(s) as soon as possible!

After your order is processed, it usually takes between 1-3 working days for it to be shipped. You will receive a "Shipment Confirmation" email with tracking info as soon as your order is dispatched to you.

We Ship With

IMPORTANT: you must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to make sure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.

How Much Does Shipping Cost?

Shipping is FREE on all of our products! No minimums required.

How Long Does It Take To Ship My Order?

As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.

How Long Would It Take To Receive My Order?

After your order is shipped, it will take between 2-10 working days for you to receive your items depending on your location.

How Do I Track My Shipment?

As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.

Which Courier Will Deliver My Order?

We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.

Do You Ship Internationally?

At this moment, we only ship within the US.

Should I Be Present To Receive My Order?

All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.

electricbikepros.com is committed to providing the best customer service in the electric bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

electricbikepros.com 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

• You must notify us of your intent to return within 30 days of delivery date.
• There is a 15% restocking fee.
• Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
• We will refund the product price minus any applicable fees and charges.
• Original shipping charges are non-refundable.
• You are responsible for any return shipping charges.
• Refunds will be applied to the same payment method used when original purchase was made.

The Following Cannot Be Returned

• Products which are eligible for parts under manufacturer warranty
• Products that have had their original manufacturer packaging opened
• Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to support@electricbikepros.com

*Exclusions

electricbikepros.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

INSERT MANUFACTURER RETURN POLICIES WITH DOWNLOADABLE PDF IF AVAILABLE FROM BRAND’S WEBSITE

Since we only work with the top electric bike brands, you'll have access to the best product support and warranty in the industry. We're proud to be partnered with top brands, we promise that our partners stand 100% behind their products!

Every brand offers a slightly different warranty & return policy. Since we are an authorized dealer for these brands, we get to offer the same warranty & return policy to you. 

Please check each individual brand below to see their specific warranty & return policy. If you have any questions, please feel free to contact us!

BIG CAT:

Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: 25%

Click here for more detailed info! 

REVOLVE:

Warranty: 1 year warranty for the front fork without shock absorber, 6 months warranty on all other components.
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 25%

Click here for more detailed info! 

EMOJO:

Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: 20%

Click here for more detailed info!

Micargi:

Warranty: 1 year on frame, 6 months on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: All sales are final
Restocking fee: All sales are final

Click here for more detailed info!

X-TREME:

Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 15 days from purchase date.
Restocking fee: 15%

Click here for more detailed info!

QUIETKAT:

Warranty: Lifetime warranty on the frame and 1 year warranty on the battery, controller & motor.
Return policy: last up to 30 days from purchase date (if there are fewer than 10 miles on the odometer).
Restocking fee: 15%

Click here for more detailed info!

ECOTRIC:

Warranty: 18 month warranty on main parts (frame, battery, motor, controller and display).
Return policy: last up to 30 days after you receive your e-bike.
Restocking fee: 20%

Click here for more detailed info!

NAKTO:

Warranty: 1 year warranty on main parts (motor, battery, controller, throttle and PAS system).
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 15%-25% (depending on e-bike condition).

Click here for more detailed info!

GREEN BIKE ELECTRIC MOTION:

Warranty: 1 year warranty on main parts (frame, motor, battery, display and controller).
Return policy: last up to 14 days from the date of your purchase.
Restocking fee: 15%

Click here for more detailed info!

RAMBO BIKES:

Warranty: Rambo bike frames are warranted against factory defects for the lifetime of the original purchaser as long as they remain the owner of the Rambo bike.
Return policy: last up to 30 days from the date of delivery, item must be unused.
Restocking fee: 20%

Click here for more detailed info!

REVI BIKES:

Warranty: Lifetime warranty on the frame. All other component including accessories have a 1 year warranty.
Return policy: last up to 7 days from the date of delivery.
Restocking fee: 20%

Click here for more detailed info!

EWHEELS:

Warranty: 5 years on all structural frame components & 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery) if upon examination found to be defective in material and/or workmanship.
Return policy: last up to 3 days after you receive your e-bike.
Restocking fee: 20%

Click here for more detailed info!

PRE ORDERS CAN BE REFUNDED ANYTIME BEFORE SHIPMENT

Preorder refers to an item that is out of stock, but will be coming back in stock at a later date. Electric Bike PROS offers you the option to purchase an item that is listed on the website as a Preordered item that will ship once it is back in stock.

Expected Shipping Date

We estimate to our best ability on when we know our preorder items will ship. We list the target date or time frame on the product page. Please keep in mind that there are things outside of our control. This means that delays may occur. Should there be any delays to the product's availability date, you will be notified via email.

We understand that sometimes timing is critical, so if you wish to cancel your backorder, please send your request to support@electricbikepros.com and include your order number. You may also contact our customer service department at 1-562-262-5118.

Payment for Preorder

When making a preorder purchase online, full payment is required for us to hold this item for you. Once the item has become available, your order will ship and be delivered. If you were to cancel your order before it ships, we will issue a full refund.

Returns on Preorders

Due to the nature of preorders, we understand that the delivery of your purchase will be delayed. All items that are purchased as a preorder, are subject to the brands return window from the day the item is received. We require is that the bicycle is in new condition, meaning free from any scratches or damages. To review all other details for returns, please view the "Returns and Warranty" tab or click here.

Electric Bike PROS Price Match Guarantee

Frequently Asked Questions

Question: How long are your shipping times?

Answer:  2-10 business days, If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.

Question: How much is shipping?

Answer: Shipping is free.

Questions: Which courier will deliver my package?

Answer: We work with different shipping providers to ensure you have the fastest shipping times. We ship via UPS, Fedex and USPS depending on the size of your package.

Question: Will I have to assemble my electric bike?

Answer: All of our e-bikes come 90% assembled and they require very little assembly. We recommend that you get the 10% remaining assembly done by a professional to ensure that your e-bike is properly assembled. It'll literally take 20-30 minutes!

Question: Where are you located? 

Answer: We operate out of an office/warehouse in San Francisco, California.

Question: Where is my order coming from?

Answer: We have warehouse locations across the USA where products ship from.

Question: If something is out of stock can I back order or special order it? 

Answer: Yes! Please contact us here: Contact Us

If you have a question that isn't covered here, please feel free to cotact, contact by phone or email, or click the live chat button during normal business hours.