Warranty
electricbikepros.com is committed to providing the best customer service in the electric bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
electricbikepros.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@electricbikepros.com
*Exclusions
electricbikepros.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
Since we only work with the top electric bike brands, you'll have access to the best product support and warranty in the industry. We're proud to be partnered with top brands, we promise that our partners stand 100% behind their products!
Every brand offers a slightly different warranty & return policy. Since we are an authorized dealer for these brands, we get to offer the same warranty & return policy to you.
Please check each individual brand below to see their specific warranty & return policy. If you have any questions, please feel free to contact us!
AE BOARD:
Warranty: This board is covered by a 90 days manufacturer’s warranty that defects in workmanship and material. This does not cover damage caused by abuse, misuse, negligence, accidents, or riding in water..
Return policy: AE BOARD does not accept returns
Restocking fee: No restocking fee
Click here for more detailed info!
American Electric® & Genze®:
Warranty: 1 year warranty on the battery, a 2 Year factory warranty on the electrical, controller, frame, and a 4 year warranty on the motor. We also offer a 30 day manufactures warranty on certain parts such as the; pedals, cranks, bulbs, mirrors, rearnstorage, alarm systems, etc. Your warranty begins on the day you receive your item and only applies to manufacture defects. (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 14 days after you receive your e-bike. Product(s) must be in its new original condition.
Restocking fee: 15%
Used items or Certified Pre-Owned items are final sale, and are only eligible for store credit.
Click here for more detailed info!
Anywhere Bikes:
Warranty: 24 Month warranty on the frame, 18 months warranty on the motor, 18 months warranty on the charger, 6 months warranty for the controller
Return policy: last up to 90 days after you receive your e-bike.
Restocking fee: No restocking fee
Click here for more detailed info!
BIG CAT:
Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!
Cyrusher:
Warranty: 2 years warranty on bike and components & 1 year warranty battery.
Return policy: last up to 30 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!
enSkate:
Warranty: enSkate offers a 6 months' warranty to the skateboard itself and 3 months' warranty to parts and accessories (consumables, like the battery, motor, ESC).
Return policy: Unused products have a 7-days return-and-refund policy. All the request must be submit within 7 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
Restocking fee: 20% restocking fee
Click here for more detailed info!
Elby:
Warranty: 1 years warranty on all parts.
Return policy: last up to 30 days after you receive your e-bike.
Restocking fee: Customer pays for return shipping
Click here for more detailed info!
Fiido:
Warranty: 1 years warranty on on main parts, other components 3 - 6 months.
Return policy: last up to 30 days after you receive your e-bike.
Restocking fee: Customer pays for return shipping
Click here for more detailed info!
Glion:
Warranty: 1 year warranty on all main parts for manufacture defects
Return policy: last up to 30 days after you receive your e-bike.
Restocking fee: No restocking fee, customer must pay for return shipping.
Click here for more detailed info!
Green Bike Electric Motion:
Warranty:
Green Bike – Electric Motion LLC warrants that all new Green Bike – Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike – Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.
This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instruction manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.
If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center.
It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Green Bike – Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.
As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle.
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 15%
Click here for more detailed info!
Green Bike USA:
Warranty: Our warranty includes 18 months on motor & battery, 12 months for controller and charger.This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Green Bike bicycles purchased through an authorized dealer or distributor.
Return policy: last up to 30 days after you receive your e-bike.
Restocking fee: 15%
Click here for more detailed info!
Jupiter Bike:
Warranty: 1 year warranty an all parts
Return policy: last up to 90 days after you receive your e-bike, if the product remains un-opened and in its original packaging.
Restocking fee: 25%
Click here for more detailed info!
Maxfind:
Warranty: 270 days warranty on all parts
Return policy: Unused products have a 7-days return-and-refund policy. All the request must be submit within 7 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
Restocking fee: 20% restocking fee
Click here for more detailed info!
MegaWheels:
Warranty:
The product bought from Megawheels comes with 1-year limited warranty against mechanical defects, policy as followed.
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When purchase time (from the time when customer bought the product) is less than 1 month, we can offer refund or replacement;
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When purchase time is 1-3 months, free maintenance or replacement will be available, and we will cover the shipping and mainte-nance fees;
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When purchase time is 3-6 months, we offer free maintenance and pay the shipping fee to send it back to customer, but customer should cover the shipping fee to send the defect product back to us;
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When purchase time is 6-12 months, we only offer free maintenance, customers should pay for all the shipping fees.
Return policy: If you are not completely satisfied with a product purchased from Megawheels , you may return it within 30 days of the delivery date for refund (to your original form of payment only)
Restocking fee: 30% restocking fee
Click here for more detailed info!
REVOLVE:
Warranty: 1 year warranty for the front fork without shock absorber, 6 months warranty on all other components.
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!
EMOJO:
Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: 20%
Click here for more detailed info!
SKATEBOLT:
Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 7 days after you receive your product.
Restocking fee: 20%
Click here for more detailed info!
EUNORAU:
Warranty: In order to cooperate with you better(B2B), we have updated the after-sales process as follows:
1.Mid-drive motors/Hub motors:
warranty date:12+3 months,according to the production date of motors. Please send motors back to our warehouse in your local place,we will send it back with your next order after repairing . Customer need to pay the cost to our local warehouse, BTN will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty,BTN will not send back to you after receive it.
2.Other electric components:
Warranty date:12+3months,according to the production date of products(controller, brake sensor,PAS sensor,display.......). Please send motors back to our warehouse in your local place,we will send it back with your next order after repairing . Customer need to pay the cost to our local warehouse, BTN will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty,BTN will not send back to you after receive it.
3. Battery:
Warranty date: Chinese cells 12+3months,import cells 24+3months(SANYO,PANASONIC,SAMSUNG,LG cells). If you are in Europe, Please send battery back to overseas warehouse,we will send back to you after repairing.if you are not in Europe, Please send it back to our warehouse in your local place,we will send it back with your next order after repairing . Customer need to pay the cost to our local warehouse, BTN will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty,BTN will not send back to you after receive it.
4. Bike frame: 5 years
5.Before customers sending products to our overseas warehouse, Please check production date on the products and weight(under 5kg ship directly, please confirm with us if the products more than 5kg ), if not under warranty,BTN will not send back to you after receive it.
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: 20%
Click here for more detailed info!
Micargi:
Warranty: 1 year on frame, 6 months on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: All sales are final
Restocking fee: All sales are final
Click here for more detailed info!
MotoTec:
Warranty: 30 Day Mototech Warranty and Lifetime warranty and technical support.
Return policy: All sales are final
Restocking fee: All sales are final
Click here for more detailed info!
X-TREME:
Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 15 days from purchase date.
Restocking fee: 15%
Click here for more detailed info!
QUIETKAT:
Warranty: Lifetime warranty on the frame and 1 year warranty on the battery, controller & motor.
Return policy: last up to 30 days from purchase date (if there are fewer than 10 miles on the odometer).
Restocking fee: 15%
Click here for more detailed info!
ECOTRIC:
Warranty: 18 month warranty on main parts (frame, battery, motor, controller and display).
Return policy: last up to 30 days after you receive your e-bike.
Restocking fee: 20%
Click here for more detailed info!
NAKTO:
Warranty: 1 year warranty on main parts (motor, battery, controller, throttle and PAS system).
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 15%-25% (depending on e-bike condition).
Click here for more detailed info!
GREEN BIKE ELECTRIC MOTION:
Warranty: 1 year warranty on main parts (frame, motor, battery, display and controller).
Return policy: last up to 14 days from the date of your purchase.
Restocking fee: 15%
Click here for more detailed info!
RAMBO BIKES:
Warranty: Rambo bike frames are warranted against factory defects for the lifetime of the original purchaser as long as they remain the owner of the Rambo bike.
Return policy: last up to 30 days from the date of delivery, item must be unused.
Restocking fee: 20%
Click here for more detailed info!
REVI BIKES:
Warranty: Lifetime warranty on the frame. All other component including accessories have a 1 year warranty.
Return policy: last up to 7 days from the date of delivery.
Restocking fee: 20%
Click here for more detailed info!
Rattan Bikes:
Warranty: 1 year warranty on all
Return policy: last up to 14 days from the date of delivery.
Restocking fee: 25%
Click here for more detailed info!
Wildsyde Vintage:
Warranty: Every Wildsyde Electric cruiser bike comes with a one year limited manufacturer’s warranty from original date of purchase against manufacturing defects and workmanship on all components including battery, motor and display as well as mechanical components. Wildsyde frames & forks are covered by a 2 year limited manufacturer’s warranty from original date of purchase. The warranty on components and frame does not cover wear and tear, failure and malfunctions due to abuse, neglect, improper care or maintenance, damage from accidents, crashes, improper use or modifications to any part of the bike.
Return policy: last up to 30 days from the date of delivery.
Restocking fee: 20%
Click here for more detailed info!
EWHEELS:
Warranty: 5 years on all structural frame components & 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery) if upon examination found to be defective in material and/or workmanship.
Return policy: last up to 3 days after you receive your e-bike.
Restocking fee: 20%
Click here for more detailed info!
Quietkat:
Warranty:
Every QuietKat electric bike and electric trike include a one-year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery, controller and motor assembly. QuietKat frames come with a lifetime warranty.
This warranty applies only to the original registered owner of the QuietKat and is not transferable.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.
The one-year warranty on QuietKat’s lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part. This includes any parts deemed to have been damaged in shipping. We will not replace any part deemed to be damaged by the user.
In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix. QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way.
WARRANTY CLAIMS
All claims to this warranty must be made through QuietKat, Inc., and can be submitted to isupport@quietkat.com Proof of the original purchase may be required with any warranty request. Before making a claim, please contact our service department at support@quietkat.com as there may be a simple fix for the problem. Valid warranty claims will be processed within one year of the initial purchase.
SHIPPING DAMAGE CLAIMS
Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery. Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. Take photos of any damage that is found and date the images when possible. Report shipping damage claims within 3 business days of delivery to QuietKat, Inc. at 970-328-2399 or support@quietkat.com, or support@electricbikepros.com, our number is 562-
RETURN POLICY
See our new 14 day return policy here: https://quietkat.com/risk-free-14-day-electric-bike-trial/
All purchases made through authorized QuietKat retailers are subject to the dealer’s return and refund policies. QuietKat does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original seller.
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: There is no restocking fee, customer only pays for return shipping
Click here for more detailed info!
Yamee Bike:
Warranty: Problems caused by Motor, Battery and Controller (Electricity System) are all covered under Yamee Bike's 2 years warranty.
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!
Qualisports:
Warranty: We sourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system. so Qualibikes are quite durable. If you have any problems, our warranty policy is as follows:
Frame warranty lifetime.
All other components on the bike and extra-bought accessories warranty 1 year(Carry bag not included).
Battery warranty: All Quali-bike batteries come with a 2 years warranty(Battery circle lifetime is 600~800 depends on the environment). PLEASE DO CHARGE YOUR BATTERY EVERY MONTH AND IF NOT, WARRANTY TERMS DO NOT COVER.
THIS WARRANTY DOES NOT COVER:
Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect(such as the battery)
Return policy: last up to 14 days after you receive your e-bike. Product must be unused and in its original packaging.
Restocking fee: 25%
Click here for more detailed info!