Cart
Checkout Secure

 

Got a Question? Call us

1-562-262-5118

Mon-Sat 9am-6pm Eastern

Returns & Refunds

Although we make it our mission to provide you with the highest quality products and the best customer service in the industry, we understand that sometimes things just don't work out. 

If you are not 100% satisfied with your purchase, then we are here to help!

What Should I Do If My Order Is Damaged?

All of our manufacturers thoroughly inspect each item before it is shipped. However, please make sure you also inspect your item(s) when it arrives before you sign for it. If you see any visible damages, please sign for the item as "Damaged" and retain a copy of the bill/receipt.

After that, please contact us and we'll help you file a claim with the manufacturer. All damage claims are handled directly by our manufacturers.

How Can I Return My Item(s)?

If you are not 100% satisfied with your purchase, please contact us and we will help you with the return.

Our manufacturers' return policies last between 7 and 30 days (click here for detailed info). Unfortunately, if the manufacturer's return policy time has gone by, we won't be able to process a return for you. If you contact us within the manufacturers allowed return time, we'll be able to help you return your item(s).

Please note that all returns are subject to a 10%-25% restocking fee by our manufacturers (click here for more detailed info). The customer is also responsible for the cost of shipping the item(s) back.

To be eligible for a return, your item(s) must be unused and in the same condition you received it in. You must also keep the original packaging of the item(s).

Please don't return the item(s) before you contact us. To initiate a return, please contact us first and we'll help you with the return.

All returns must be initiated with our manufacturers. After that, you'll receive an RMA (Return Merchandise Authorization) number from our manufacturer. You can proceed with the return after.

After the manufacturer receives the item(s), they will inspect it. If it's in a unused, new sell-able condition, we'll issue you a refund to your original payment method within 3-5 days.

Important:

- Please make sure you use tracked shipping when you return the item.

- Please make sure you receive an RMA (Return Merchandise Authorization) number first before you return your item(s).

- If a customer refuses a delivery of an item, they will be subject to a 10%-25% restocking fee by our manufacturer + the shipping cost of the returned item(s).

How Do I Get A Refund?

If you have returned your item(s) to the manufacturer and they approved the return, we'll issue you a refund to your original payment method in 3-5 working days.

Can I Cancel My Order?

To ensure our customers receive their item(s) in a timely manner, we usually process orders as soon as we receive them. We process the majority of orders we receive in about 12 hours after purchase.

If your order is processed, but not shipped yet and you want to cancel it, you will be subject to $100 administrative fee.

If your order is already shipped when you want to cancel it, you can follow the steps in the "Return" section. You will be subject to a 10%-25% restocking fee by our manufacturer + the shipping cost of returning the item(s).

SEE WHAT PEOPLE ARE SAYING!

Added to cart!
113dB Waterproof Bike Alarm with Remote
Someone purchased a 12 minutes ago from San Francisco, California
12 in 1 Electric Bike Repair Kit
Someone purchased a 17 minutes ago from Charlotte, North Carolina
120 DB 3 Mode Waterproof Electric Bike Horn
Someone purchased a 11 minutes ago from Indianapolis, Indiana
2019 Quietkat Realtree™ Pannier Rack
Someone purchased a 8 minutes ago from Seattle, Washington
2020 Apex E-Bike
Someone purchased a 19 minutes ago from Denver, Colorado
2020 Jeep E-Bike
Someone purchased a 12 minutes ago from Boston, Massachusetts
2020 Pannier Bag (Single Bag)
Someone purchased a 11 minutes ago from El Paso, Texas
2020 Pannier Bag (Two Bags)
Someone purchased a 8 minutes ago from Detroit, Michigan
2020 Quantum E-Bike
Someone purchased a 3 minutes ago from Long Beach, California
2020 Quietkat Cargo Trailer – Single Wheel
Someone purchased a 12 minutes ago from Moscow, Russian
2020 Ranger E-Bike
Someone purchased a 18 minutes ago from San Pedro, California
2020 Ridgerunner E-Bike
Someone purchased a 15 minutes ago from Amsterdam, Netherlands
2020 Villager Urban E-Bike
Someone purchased a 3 minutes ago from Berlin, Germany
2020 Voyager E-Bike
Someone purchased a 11 minutes ago from Miami, Florida
2020 Warrior E-Bike
Someone purchased a 2 minutes ago from Madrid, Spain
27.5*3'' Wheel Sets Conversion Kit For Fat-Hd&Fat-Hs
Someone purchased a 19 minutes ago from New York, New York
2L Hydration Pack with High Flow Bite Valve
Someone purchased a 3 minutes ago from Houston, Texas
4K 20MP Action Wifi Camera with 2 Batteries
Someone purchased a 10 minutes ago from Phoenix, Arizona
600 Lumen Rechargeable Bike Light Set
Someone purchased a 4 minutes ago from Philadelphia, Pennsylvania
FLASH SALE! Get Free Expedited Shipping & No Sales Tax - Sale Ends Midnight Enjoy 5% Off Your E-Bike Today! Use Code: 'RIDE' You Have Qualified for Free Shipping Spend $x to Unlock Free Shipping You Have Achieved Free Shipping Free Shipping For Over $x to FLASH SALE! Get Free Expedited Shipping & No Sales Tax - Sale Ends Midnight You Have Achieved Free Shipping
x