Cart
Checkout Secure

 

Got a Question? Call us

1-562-262-5118

Mon-Sat 9am-6pm Eastern

QUIETKAT Returns and Warranty

Every QuietKat electric bike and electric trike include a one-year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery, controller and motor assembly. QuietKat frames come with a lifetime warranty.

This warranty applies only to the original registered owner of the QuietKat and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

The one-year warranty on QuietKat’s lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part.  This includes any parts deemed to have been damaged in shipping.   We will not replace any part deemed to be damaged by the user.

In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix.  QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix.   The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way.

WARRANTY CLAIMS

All claims to this warranty must be made through QuietKat, Inc., and can be submitted to isupport@quietkat.com  Proof of the original purchase may be required with any warranty request.  Before making a claim, please contact our service department at support@quietkat.com as there may be a simple fix for the problem.   Valid warranty claims will be processed within one year of the initial purchase.

SHIPPING DAMAGE CLAIMS

Upon delivery, immediately inspect your products for damage.   Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery.   Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment.   Take photos of any damage that is found and date the images when possible.   Report shipping damage claims within 3 business days of delivery to QuietKat, Inc. at 970-328-2399 or support@quietkat.com, or support@electricbikepros.com, our number is 562- 

RETURN POLICY

 See our new 14 day return policy here: https://quietkat.com/risk-free-14-day-electric-bike-trial/ 

All purchases made through authorized QuietKat retailers are subject to the dealer’s return and refund policies. QuietKat does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original seller.

SEE WHAT PEOPLE ARE SAYING!

Added to cart!
113dB Waterproof Bike Alarm with Remote
Someone purchased a 5 minutes ago from New York, New York
12 in 1 Electric Bike Repair Kit
Someone purchased a 16 minutes ago from Houston, Texas
120 DB 3 Mode Waterproof Electric Bike Horn
Someone purchased a 6 minutes ago from Phoenix, Arizona
2019 Quietkat Realtree™ Pannier Rack
Someone purchased a 3 minutes ago from Chicago, Illinois
2020 BIKONIT HD 750
Someone purchased a 11 minutes ago from Philadelphia, Pennsylvania
2020 Cheetah Display with USB Charging
Someone purchased a 6 minutes ago from San Antonio, Texas
2020 Pannier Bag (Single Bag)
Someone purchased a 18 minutes ago from San Diego, California
2020 Pannier Bag (Two Bags)
Someone purchased a 4 minutes ago from Dallas, Texas
2021 EUNORAU UHVO/FAT-HS Rack & Fender Set
Someone purchased a 7 minutes ago from San Jose, California
2021 Quietkat Cargo Trailer – Single Wheel
Someone purchased a 7 minutes ago from Austin, Texas
21 Ah Rambo Bike Battery for 1000 XPS, 750 XPS and 750 XPC
Someone purchased a 12 minutes ago from Jacksonville, Florida
27.5
Someone purchased a 12 minutes ago from Fort Worth, Texas
2L Hydration Pack with High Flow Bite Valve
Someone purchased a 17 minutes ago from Columbus, Ohio
4K 20MP Action Wifi Camera with 2 Batteries
Someone purchased a 16 minutes ago from San Francisco, California
600 Lumen Rechargeable Bike Light Set
Someone purchased a 13 minutes ago from Indianapolis, Indiana
Adjustable Wide Angle Shockproof Rear View Mirror
Someone purchased a 10 minutes ago from Seattle, Washington
Aeboard AE2 Electric Skateboard (Street)
Someone purchased a 7 minutes ago from Denver, Colorado
AEBoard AE3 Electric Skateboard (Street)
Someone purchased a 18 minutes ago from Boston, Massachusetts
Aeboard Af Electric Skateboard (Street)
Someone purchased a 15 minutes ago from El Paso, Texas
FLASH SALE! Get Free Expedited Shipping & No Sales Tax - Sale Ends Midnight Enjoy 5% Off Your E-Bike Today! Use Code: 'RIDE' You Have Qualified for Free Shipping Spend $x to Unlock Free Shipping You Have Achieved Free Shipping Free Shipping For Over $x to FLASH SALE! Get Free Expedited Shipping & No Sales Tax - Sale Ends Midnight You Have Achieved Free Shipping