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1-562-262-5118

Mon-Sat 9am-6pm Eastern

We'd LOVE to hear from you! We can talk about e-bikes all day long 🙂If you need help choosing an e-bike, have any questions, requests, feedback or you just want to say hi, please feel free to contact us using one of the methods below.

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Contact Us

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Mon-Sat 9am-5pm Eastern

1-562-262-5118

support@electricbikepros.com

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Address:

5830 E 2nd St, Ste. 7000 #1253 Casper, Wyoming 82609

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Electric Bike PROS Price Match Guarantee

Because we are an authorized dealer for all the brands we sell on our store, we can make sure that you are getting the best price on the market for all of our products. Our manufacturers have what's called a MAP (Minimum Advertised Price) enforcement policy which ensures that we can offer you the lowest possible price in the industry!

If you find any other store selling the exact same item we have on our store but cheaper, then we will match that price, even if you've already purchased from us!

All you have to do is contact us here! 

There are exceptions where our Price Match Guarantee doesn't apply:

- The store you found is not adhering to the manufacturer's MAP policy. Some stores try to cut corners by slashing prices below the manufacturer's MAP pricing, which is not allowed by the manufacturer. The reason it is not allowed is because the customer usually gets a horrible product or service. 

- The store isn't an authorized dealer by the manufacturer.

- The item must not be part of a special promotion, sale or offer.

- Our manufacturers occasionally change the prices of some items. We change the prices to match our manufacturer's MAP policy. The Price Match Guarantee doesn't apply to orders placed on our website in the past where the item's price was higher.

We guarantee you that you are getting the best possible price in the industry. We know that because it's illegal to offer any lower prices than our manufacturer's MAP policies ;)

If you find a cheaper price than ours for any particular item(s), please contact us and we'll get back to you as soon as possible! If all checks out, we'll match that price for you!

Lowest Price Guarantee

The Lowest Price Guarantee allows you to make a claim, if within the 30-day validity period, if you see the exact same electric bike advertised on our website with a lower published retail price. We will refund you the difference up to $100 USD.

All you have to do is contact us here!

Lowest Price Guarantee Terms:

You will be required to provide us your order number, and the email address you placed your order with.

Proof of lower price: We recommend that you send us a screenshot showing the new price.

All claims must be made by sending an email to priceclaim@electricbikepros.com.

Our Electric Bike Pros will verify your claim within 10 business days. All claims must be made in English.

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