Frequently Asked Questions:
We are available Mon-Sat 8am - 8pm EST. You can reach us at 1-562-262-5118. We are also available via live chat or email support@electricbikepros.com
Frequently Asked Questions:
How fast will you ship my order?
Answer: Usually within 1-2 business days unless the item is out of stock or a pre-order item, in which case you'll receive an email within 1 business day to notify you about your options.
When will I receive my tracking number?
Answer: As soon as your order ships. You'll also receive updates for when it is due to arrive, and when it is out for delivery, so you can be ready to receive it. You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
How long will it take for my order to arrive?
Answer: Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order, backorder item, or a pre-order item, it may take longer. We will contact you and let you know if that’s the case.
Which courier will deliver my order?
Answer: We ship via FedEx, UPS, USPS, and select LTL freight companies. It usually depends on the size of your package and the destination.
If I'm looking for a product that you don't carry, can I special order it?
Answer: Yes! Please contact us by phone, email, or live chat to inquire about the price and to place your order.
Can I place my order by phone?
Answer: Yes! We are available Mon-Sat 9am - 6pm EST. You can reach us at 1-562-262-5118.
Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders.
Do you ship internationally?
Answer: Yes we ship internationally. Please contact us for special shipping pricing.
Do you have a showroom?
Answer: We operate out of an office/warehouse in California and at this time we are not set up as a showroom. Our entire catalog is available online. We have warehouse locations all over the USA where our products ship from.
If you have a question that isn't answered here, please feel free to write us, contact us by phone, email, or click the live chat button during normal business hours.
What our customers have to say:
