Frequently Asked Questions
Question: How long are your shipping times?
Answer: 2-10 business days, If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
Question: How much is shipping?
Answer: Express Shipping is free.
Questions: Which courier will deliver my package?
Answer: We work with different shipping providers to ensure you have the fastest shipping times. We ship via UPS, Fedex and USPS depending on the size of your package.
Question: Will I have to assemble my electric bike?
Answer: All of our e-bikes come 90% assembled and they require very little assembly. We recommend that you get the 10% remaining assembly done by a professional to ensure that your e-bike is properly assembled. It'll literally take 20-30 minutes!
Question: Where are you located?
Answer: We operate out of an office/warehouse in San Francisco, California.
Question: Where is my order coming from?
Answer: We have warehouse locations across the USA where products ship from.
Question: If something is out of stock can I back order or special order it?
Answer: Yes! Please contact us here: Contact Us
If you have a question that isn't covered here, please feel free to cotact, contact by phone or email, or click the live chat button during normal business hours.