Cart
Checkout Secure

 

Got a Question? Call us

1-562-262-5118

Mon-Sat 9am-6pm Eastern

Frequently Asked Questions

Question: How long are your shipping times?

Answer:  2-10 business days, If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.

Question: How much is shipping?

Answer: Express Shipping is free.

Questions: Which courier will deliver my package?

Answer: We work with different shipping providers to ensure you have the fastest shipping times. We ship via UPS, Fedex and USPS depending on the size of your package.

Question: Will I have to assemble my electric bike?

Answer: All of our e-bikes come 90% assembled and they require very little assembly. We recommend that you get the 10% remaining assembly done by a professional to ensure that your e-bike is properly assembled. It'll literally take 20-30 minutes!

Question: Where are you located? 

Answer: We operate out of an office/warehouse in San Francisco, California.

Question: Where is my order coming from?

Answer: We have warehouse locations across the USA where products ship from.

Question: If something is out of stock can I back order or special order it? 

Answer: Yes! Please contact us here: Contact Us

If you have a question that isn't covered here, please feel free to cotact, contact by phone or email, or click the live chat button during normal business hours.

SEE WHAT PEOPLE ARE SAYING!

Added to cart!
113dB Waterproof Bike Alarm with Remote
Someone purchased a 6 minutes ago from Chicago, Illinois
12 in 1 Electric Bike Repair Kit
Someone purchased a 8 minutes ago from Philadelphia, Pennsylvania
120 DB 3 Mode Waterproof Electric Bike Horn
Someone purchased a 5 minutes ago from San Antonio, Texas
2019 Quietkat Realtree™ Pannier Rack
Someone purchased a 10 minutes ago from San Diego, California
2020 BIKONIT HD 750
Someone purchased a 11 minutes ago from Dallas, Texas
2020 Cheetah Display with USB Charging
Someone purchased a 5 minutes ago from San Jose, California
2020 Pannier Bag (Single Bag)
Someone purchased a 15 minutes ago from Austin, Texas
2020 Pannier Bag (Two Bags)
Someone purchased a 9 minutes ago from Jacksonville, Florida
2020 Quietkat Cargo Trailer – Single Wheel
Someone purchased a 16 minutes ago from Fort Worth, Texas
27.5
Someone purchased a 3 minutes ago from Columbus, Ohio
2L Hydration Pack with High Flow Bite Valve
Someone purchased a 8 minutes ago from San Francisco, California
4K 20MP Action Wifi Camera with 2 Batteries
Someone purchased a 8 minutes ago from Charlotte, North Carolina
600 Lumen Rechargeable Bike Light Set
Someone purchased a 19 minutes ago from Seattle, Washington
Adjustable Wide Angle Shockproof Rear View Mirror
Someone purchased a 11 minutes ago from Denver, Colorado
Aeboard AE2 Electric Skateboard (Street)
Someone purchased a 3 minutes ago from Boston, Massachusetts
AEBoard AE3 Electric Skateboard (Street)
Someone purchased a 10 minutes ago from El Paso, Texas
Aeboard Af Electric Skateboard (Street)
Someone purchased a 7 minutes ago from Detroit, Michigan
Aeboard AT2 Electric Skateboard (All Terrain)
Someone purchased a 13 minutes ago from Long Beach, California
Aeboard AWD Electric Skateboard (Street)
Someone purchased a 12 minutes ago from Moscow, Russian
FLASH SALE! Get Free Expedited Shipping & No Sales Tax - Sale Ends Midnight Enjoy 5% Off Your E-Bike Today! Use Code: 'RIDE' You Have Qualified for Free Shipping Spend $x to Unlock Free Shipping You Have Achieved Free Shipping Free Shipping For Over $x to FLASH SALE! Get Free Expedited Shipping & No Sales Tax - Sale Ends Midnight You Have Achieved Free Shipping
x