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EUNORAU Return and Warranty Policy

Warranty

In order to cooperate with you better(B2B), we have updated the after-sales process as follows:

1.Mid-drive motors/Hub motors:
warranty date:12+3 months,according to the production date of motors. Please send motors back to our warehouse in your local place,we will send it back with your next order after repairing . Customer need to pay the cost to our local warehouse, BTN will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty,BTN will not send back to you after receive it.


2.Other electric components:
Warranty date:12+3months,according to the production date of products(controller, brake sensor,PAS sensor,display.......). Please send motors back to our warehouse in your local place,we will send it back with your next order after repairing . Customer need to pay the cost to our local warehouse, BTN will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty,BTN will not send back to you after receive it.


3.Battery:
Warranty date: Chinese cells 12+3months,import cells 24+3months(SANYO,PANASONIC,SAMSUNG,LG cells). If you are in Europe, Please send battery back to overseas warehouse,we will send back to you after repairing.if you are not in Europe, Please send it back to our warehouse in your local place,we will send it back with your next order after repairing . Customer need to pay the cost to our local warehouse, BTN will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty,BTN will not send back to you after receive it.

4.Bike frame: 5 years

5.Before customers sending products to our overseas warehouse, Please check production date on the products and weight(under 5kg ship directly, please confirm with us if the products more than 5kg ), if not under warranty,BTN will not send back to you after receive it.

Returns

 a) Party B' has to inform Party B within 7b days to return the received products. Party B must inform Party A within 3 days by mail (email accepted) after getting the request for return from Party B’s customer.

b) Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to one of Party A’s warehouses located in the U.S.

c) Party A must receive the product in 100% new, re-sellable condition. Merchandise is not You sell we ship, you sell we produce! eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any
way. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging.

d) Party A will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause C, Party A will refuse a refund.

e) If the returned products are in original condition according to Clause C, Party A will agree to refund the paid amount. Refunds will be paid to Party B by Party A for 100% of the entire Party B purchasing price, which is clarified in the attachment. A restocking fee of 20% will be deducted from Party A’s refund payment to Party B for items returned in their original condition within 7 days of purchase including but not limited to unauthorized returns.

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