Cart
Checkout Secure

 

Got a Question? Call us

1-562-262-5118

Mon-Sat 9am-6pm Eastern

Elby Returns and Warranty

Returns

Congratulations on purchasing the award winning Elby ebike. You've taken the first step into a brighter, faster, more electrified future.

We want to hear more from you about how you and your Elby are changing the way we get around. Connect with us on social media and register your bike here so you can protect your new investment.

We at Elby stand by the quality of our ebikes, which is why we automatically offer a warranty covering a one-year period on all parts for the original owner. By registering your new ebike within 60 days of purchase, your warranty will be extended to cover a two-year period.

Warranty

You can return your purchased item within thirty (30) days from the date you receive your purchase. In order to process a return, you must email us at: info@elbybike.com or call us toll-free at: 844-866-3529, and comply with the following terms and conditions for a refund: The original packaging MUST be used – no substitutions – (hang onto your box!). Elby will arrange transport via a common carrier. You will be responsible for all shipping costs; the shipping costs will be deducted from the credit amount given. Once our Elby team receives the goods, we will perform a 30-point check and confirm receipt of return is in good working condition. Elby Bike must not be altered in any way or the return cannot be accepted. We will not issue a credit until Elby is in possession of the returned item. Refunds will be issued in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. Refunds will be credited to your original method of payment.

SEE WHAT PEOPLE ARE SAYING!

Added to cart!
113dB Waterproof Bike Alarm with Remote
Someone purchased a 9 minutes ago from Chicago, Illinois
12 in 1 Electric Bike Repair Kit
Someone purchased a 14 minutes ago from Philadelphia, Pennsylvania
120 DB 3 Mode Waterproof Electric Bike Horn
Someone purchased a 8 minutes ago from San Antonio, Texas
2019 Quietkat Realtree™ Pannier Rack
Someone purchased a 19 minutes ago from San Diego, California
2020 BIKONIT HD 750
Someone purchased a 3 minutes ago from Dallas, Texas
2020 Cheetah Display with USB Charging
Someone purchased a 7 minutes ago from San Jose, California
2020 Pannier Bag (Single Bag)
Someone purchased a 15 minutes ago from Austin, Texas
2020 Pannier Bag (Two Bags)
Someone purchased a 9 minutes ago from Jacksonville, Florida
2020 Quietkat Cargo Trailer – Single Wheel
Someone purchased a 9 minutes ago from Fort Worth, Texas
27.5
Someone purchased a 9 minutes ago from Columbus, Ohio
2L Hydration Pack with High Flow Bite Valve
Someone purchased a 5 minutes ago from San Francisco, California
4K 20MP Action Wifi Camera with 2 Batteries
Someone purchased a 9 minutes ago from Charlotte, North Carolina
600 Lumen Rechargeable Bike Light Set
Someone purchased a 3 minutes ago from Seattle, Washington
Adjustable Wide Angle Shockproof Rear View Mirror
Someone purchased a 6 minutes ago from Denver, Colorado
Aeboard AE2 Electric Skateboard (Street)
Someone purchased a 12 minutes ago from Boston, Massachusetts
AEBoard AE3 Electric Skateboard (Street)
Someone purchased a 15 minutes ago from El Paso, Texas
Aeboard Af Electric Skateboard (Street)
Someone purchased a 2 minutes ago from Detroit, Michigan
Aeboard AT2 Electric Skateboard (All Terrain)
Someone purchased a 2 minutes ago from Long Beach, California
Aeboard AWD Electric Skateboard (Street)
Someone purchased a 6 minutes ago from Moscow, Russian
FLASH SALE! Get Free Expedited Shipping & No Sales Tax - Sale Ends Midnight Enjoy 5% Off Your E-Bike Today! Use Code: 'RIDE' You Have Qualified for Free Shipping Spend $x to Unlock Free Shipping You Have Achieved Free Shipping Free Shipping For Over $x to FLASH SALE! Get Free Expedited Shipping & No Sales Tax - Sale Ends Midnight You Have Achieved Free Shipping