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Elby Returns and Warranty


Congratulations on purchasing the award winning Elby ebike. You've taken the first step into a brighter, faster, more electrified future.

We want to hear more from you about how you and your Elby are changing the way we get around. Connect with us on social media and register your bike here so you can protect your new investment.

We at Elby stand by the quality of our ebikes, which is why we automatically offer a warranty covering a one-year period on all parts for the original owner. By registering your new ebike within 60 days of purchase, your warranty will be extended to cover a two-year period.


You can return your purchased item within thirty (30) days from the date you receive your purchase. In order to process a return, you must email us at: or call us toll-free at: 844-866-3529, and comply with the following terms and conditions for a refund: The original packaging MUST be used – no substitutions – (hang onto your box!). Elby will arrange transport via a common carrier. You will be responsible for all shipping costs; the shipping costs will be deducted from the credit amount given. Once our Elby team receives the goods, we will perform a 30-point check and confirm receipt of return is in good working condition. Elby Bike must not be altered in any way or the return cannot be accepted. We will not issue a credit until Elby is in possession of the returned item. Refunds will be issued in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. Refunds will be credited to your original method of payment.