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Got a Question? Call us

1-562-262-5118

Mon-Sat 9am-6pm Eastern

We'd LOVE to hear from you! We can talk about e-bikes all day long 🙂If you need help choosing an e-bike, have any questions, requests, feedback or you just want to say hi, please feel free to contact us using one of the methods below.

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Contact Us

Availability:

Mon-Sat 9am-5pm Eastern

1-562-262-5118

support@electricbikepros.com

Live Chat

Address:

5830 E 2nd St, Ste. 7000 #1253 Casper, Wyoming 82609

Click to see FAQ page

 

We are available 9am-5pm Monday-Friday PST. You can reach us at 1-562-262-5118. We are also available via live chat, email support@electricbikepros.com or by filling out the form below.

Frequently Asked Questions:

How fast do you ship out?

Answer: Usually within 1-2 business days.

When will I receive tracking for my order?

Answer: As soon as your package ships out.

How long will my order take to arrive?

Answer: Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.

Which courier will deliver my package?

Answer: We ship via UPS, Fedex and USPS. It usually depends on the size of your package.

If something is out of stock can I back order or special order it?

Answer: Yes! Please contact us by phone to place your order.

Can I place my order over the phone?

Answer: Yes! We are available 9am-5pm Monday-Friday PST. You can reach us at 1-562-262-5118.

Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.

Do you ship internationally?

Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.

Do you have a showroom?

Answer: We operate out of an office/warehouse in Riverside California and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.

If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.

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