BAKCOU Shipping and Delivery
Shipping is via UPS and takes 2-5 days depending on distance from our headquarters in Utah. Bikes often ship same day if ordered by 2pm but if not then next day!
Shipping Damage Claims
Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery. Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. Take photos of any damage that is found and date the images when possible. Report shipping damage claims within 3 business days of delivery.