Cart
Checkout Secure

 

Got a Question? Call us

1-562-262-5118

Mon-Sat 9am-6pm Eastern

American Electric® & Genze® Warranty and Return Policy

American Electric:

Warranty: 1 year warranty on the battery, a 2 Year factory warranty on the electrical, controller, frame, and a 4 year warranty on the motor. We also offer a 30 day manufactures warranty on certain parts such as the; pedals, cranks, bulbs, mirrors, rearnstorage, alarm systems, etc. Your warranty begins on the day you receive your item and only applies to manufacture defects. (frame, suspension, motor, controller, charger & battery).

If any battery should become faulty within the specified warranty period, we will replace that battery free of charge.

Return policy: last up to 14 days after you receive your e-bike. Product(s) must be in its new original condition.
Restocking fee: 15%

Used items or Certified Pre-Owned items are final sale, and are only eligible for store credit.

American Electric® does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you.

American Electric® does not offer this warranty on products purchased from secondhand sellers, ebay, craigslist, etc, and non authorized AmericanElectric® dealers, products purchased used, products purchased via outlet centers, etc.

SEE WHAT PEOPLE ARE SAYING!

Added to cart!
113dB Waterproof Bike Alarm with Remote
Someone purchased a 19 minutes ago from Detroit, Michigan
12 in 1 Electric Bike Repair Kit
Someone purchased a 3 minutes ago from Long Beach, California
120 DB 3 Mode Waterproof Electric Bike Horn
Someone purchased a 3 minutes ago from Moscow, Russian
2019 Quietkat Realtree™ Pannier Rack
Someone purchased a 5 minutes ago from San Pedro, California
2020 BIKONIT HD 750
Someone purchased a 12 minutes ago from Amsterdam, Netherlands
2020 Cheetah Display with USB Charging
Someone purchased a 13 minutes ago from Berlin, Germany
2020 Pannier Bag (Single Bag)
Someone purchased a 13 minutes ago from Miami, Florida
2020 Pannier Bag (Two Bags)
Someone purchased a 8 minutes ago from Madrid, Spain
2020 Quietkat Cargo Trailer – Single Wheel
Someone purchased a 6 minutes ago from New York, New York
27.5
Someone purchased a 14 minutes ago from Houston, Texas
2L Hydration Pack with High Flow Bite Valve
Someone purchased a 15 minutes ago from Phoenix, Arizona
4K 20MP Action Wifi Camera with 2 Batteries
Someone purchased a 17 minutes ago from Chicago, Illinois
600 Lumen Rechargeable Bike Light Set
Someone purchased a 14 minutes ago from San Antonio, Texas
Adjustable Wide Angle Shockproof Rear View Mirror
Someone purchased a 3 minutes ago from San Diego, California
Aeboard AE2 Electric Skateboard (Street)
Someone purchased a 16 minutes ago from Dallas, Texas
AEBoard AE3 Electric Skateboard (Street)
Someone purchased a 9 minutes ago from San Jose, California
Aeboard Af Electric Skateboard (Street)
Someone purchased a 10 minutes ago from Austin, Texas
Aeboard AT2 Electric Skateboard (All Terrain)
Someone purchased a 8 minutes ago from Jacksonville, Florida
Aeboard AWD Electric Skateboard (Street)
Someone purchased a 4 minutes ago from Fort Worth, Texas
FLASH SALE! Get Free Expedited Shipping & No Sales Tax - Sale Ends Midnight Enjoy 5% Off Your E-Bike Today! Use Code: 'RIDE' You Have Qualified for Free Shipping Spend $x to Unlock Free Shipping You Have Achieved Free Shipping Free Shipping For Over $x to FLASH SALE! Get Free Expedited Shipping & No Sales Tax - Sale Ends Midnight You Have Achieved Free Shipping