American Electric® & Genze® Warranty and Return Policy
Warranty: 1 year warranty on the battery, a 2 Year factory warranty on the electrical, controller, frame, and a 4 year warranty on the motor. We also offer a 30 day manufactures warranty on certain parts such as the; pedals, cranks, bulbs, mirrors, rearnstorage, alarm systems, etc. Your warranty begins on the day you receive your item and only applies to manufacture defects. (frame, suspension, motor, controller, charger & battery).
If any battery should become faulty within the specified warranty period, we will replace that battery free of charge.
Return policy: last up to 14 days after you receive your e-bike. Product(s) must be in its new original condition.
Restocking fee: 15%
Used items or Certified Pre-Owned items are final sale, and are only eligible for store credit.
American Electric® does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you.
American Electric® does not offer this warranty on products purchased from secondhand sellers, ebay, craigslist, etc, and non authorized AmericanElectric® dealers, products purchased used, products purchased via outlet centers, etc.